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Charge 2 heart zones not available when tracking

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‎05-12-2020 12:28 - last edited on ‎06-19-2020 16:37 by

‎05-12-2020 12:28 - last edited on ‎06-19-2020 16:37 by

I know this has been reported but after reading several strings I can’t tell if it’s been addressed or fixed yet? 

I have a charge 2. If I do my daily walk and let Fitbit identify the exercise automatically I can see heart zone data with no issue. If I manually track the walk first, because I like to see the map and distance, the app gives me a not enough information error when I try to view my heart zones. So it seems it CAN work, and I am wearing the device correctly, but I don’t know why this happens. 

has anyone else had this issue resolved? Thanks!

 

 

Moderator edit: subject for clarity

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‎06-19-2020 16:37

‎06-19-2020 16:37

Welcome to the Fitbit Community, @MacawGuy.

 

I appreciate your participation in the Forums and sharing your concern about the heart rate data when you track your exercise to see the map and distance. Thank you for providing the additional details. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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