Charge 2, iOS app on iPhone, 'track exercise' stopped working.

[Lkeys]

The track exercise stopped working on the app on my phone. The 5 sided icon is gone. It worked the first week, but not this week. I just used it for walking, and auto recognize.

[DerrickS]

Hi @Lkeys and welcome to the Fitbit Community!

It sounds like your exercise tile is hidden on your App's dashboard. If this is the case, you can unhide it by following the instructions listed here.

Hope this gets you back on track.

[Lkeys]

Thank you for answering! I should have been more specific... I can see it in the dashboard, it just doesn't shoe the pentagon shape (I picked 5 days) and it isn't showing any info... it shows what I did last week, but that's it...

Sent from my iPad

[mel22a]

Hi,

Im having the same problem did you ever find out how to resolve this?

Many thanks

[MarcoGFitbit]

Hello @mel22a, thanks for joining us, it's great to see new faces around the Community! 

When you tap on the exercise tile, does it show your exercises? If this is the case I would like to thank you for letting me knowabout this issue. Our team is aware of the problem and is working to resolve it as quickly as possible. In the meantime, please check if your exercises are showing up in the online Dashboard. If that's the case, try to force-close the app by double tapping the home button and swiping up the app, this will refresh the information showing in the app. If this doesn't do the trick, please log out from the app, restart your phone and log back in. 

I sincerely apologize for any inconvenience it's caused. I appreciate your patience and look forward to getting you back on track.  If there's anything else I can do for you, please keep me posted! 

[Tstepper]

I'm having the same problem it's very frustrating 

[AngLi]

My icon is showing but the auto recognise is not working correctly, keeps missing walking. 

[Tstepper]

Mines not showing pentagon  icon. the stairs have stopped working in my daughters 

[1winner1]

I inadvertently hid the exercise tile on my iPhone .  How do I un hide it?

[1winner1]

This was not helpful as none of the options addressed my problem.