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Charge 2 is unable to pair with my iPhone.

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‎08-24-2017 20:46 - last edited on ‎08-26-2017 05:10 by Moderator Alum

‎08-24-2017 20:46 - last edited on ‎08-26-2017 05:10 by Moderator Alum

My new charge 2 will not pair to my iphone 7s I have tried everything it always shows it is connecting after i type in the number on the fit bit screen but it will never pass that screen..it will show it is loading all night 

 

Moderator Edit: Clarified Subject.

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‎08-26-2017 05:13

‎08-26-2017 05:13

Hello @Cassim, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

If your Charge 2 is unable to sync with your iPhone, I would like to suggest you the following:

 

  1. Restart your tracker, then leave it plugged in and charging
  2. Restart your phone. 
  3. Make sure there are no other Bluetooth devices that might interfere with the set up process.
  4. Make sure you have a strong Wi-Fi signal. 
  5. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  6. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer