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Charge 2 not connecting

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‎12-22-2016 09:12

‎12-22-2016 09:12

I was having trouble getting my Charge 2 to sync after the latest app update. I tried turning the Bluetooth off and back on, then tried restarting my phone, to no avail. I removed the device to try to reinstall it, but now it can't find the Charge. I don't know if the issue is the app or my Fitbit. 

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42 REPLIES 42

‎12-15-2020 12:42

In response to Wendinthewillow

‎12-15-2020 12:42

Hi @Wendinthewillow. It's good to see you here.

 

You're welcome and just to confirm, do you mean that the screen doesn't turn on when moving your wrist? If that's correct, please see this help article, look for your Fitbit device and make sure the Screen Wake (Quick View for old Fitbit devices) is enabled. Sync your device with the Fitbit app and let me know how it goes.

 

I look forward to your response.

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‎07-04-2022 06:37 - last edited on ‎07-05-2022 11:29 by Fitbit Moderator

In response to MarcoGFitbit

‎07-04-2022 06:37 - last edited on ‎07-05-2022 11:29 by Fitbit Moderator

Thanks Thanks a lot, just now I could Connect my charge2 to my phone.

Regards,

ChandanKumar

 

Moderator Edit: Formatting

Best Answer

‎07-05-2022 11:46

In response to ChandanKumar

‎07-05-2022 11:46

Welcome to the forums, @ChandanKumar.

 

You're welcome! I'm glad your Charge 2 is connected and thanks for trying the steps shared in this thread. By the way, I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics. Keep up the super stepping! 😊

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