Charge 2 not receiving notifications since IOS 11 update

[Samiyaughn]

Since the nee update I haven’t received text or phone call notifications to my fitbit. I have “forgot this device” in my bluetooth settings. I have disconnected my fitbit from my fitbit app. I have turned off and on all notification settings in the fitbit app, even restarted my phone after changing the settings and still nothing. Any help?! 

[MarcoGFitbit]

Hello everyone, I hope you're having a great day. It's great to see you around @Littlemuzzy2, welcome to the Fitbit Community. 

@Littlemuzzy2, I'm very glad you're now able to receive Notifications by turning off the "persistent" option under the banners in the Fitbit Notifications on your phone Settings. 

For all of you that are still not receiving Notifications, please go to your phone Settings > Notifications > Fitbit and make sure "Show in History" is enabled. Also, please select the Banners as Temporary instead of Persistent. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply, I'll be happy to help. 

[yachtmama]

I tried it all! I finally gave up and bought an IFitness at Penney’s. Was very easy set up and I’m happy now.

Gail

[SunsetRunner]

Thank you so much for this tip. I had uninstalled and reinstalled my fitbit twice to no avail. This restored notifications to on in a heartbeat.

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I'm really glad your issue has now been resolved, thanks for taking the time to let us know. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[CLV912]

This was very helpful! I had notifications turned off on the actual Fitbit itself. As soon as I pressed and held the button down for 2 seconds it turned back on and has been working ever since. Thanks for the help!

[MarcoGFitbit]

Hello @CLV912, thanks for joining the Fitbit Community, it's great to have you on board! 

I'm very glad your issue has now been resolved by pressing the button on your tracker, thanks for taking the time to let me know. In case you have some spare time, please take a look at our Discussions board where you will be able to find tips coming from the Community members to help you stay motivated.

If there's anything else I can do for you, please feel free to reply, I'll be happy to help. 

[Orchidea]

I have tried this with my new iPhone 6 Plus many times and still cannot get phone call and message notifications. I have also reset the Fitbit using my computer a couple of times. It was working with my previous iPhone 5. Please help.

[MarcoGFitbit]

Hello @Orchidea, I hope you're doing well, thanks for joining the conversation. 

I sincerely apologize for the inconveniences this situation has caused you; would it be possible for you to let me know exactly which troubleshooting steps have you taken so far? Which tracker are you currently using? Additionally, I would like to ask you to go to your phone Setting > Notifications > Fitbit, take a screenshot of what you're able to see and reply to me with it so I can determine which steps should we take next.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Orchidea]

Thank you your help. The problem seems fixed on charging the Alta battery to its maximum. I will let you know if the problem recurs.

[MarcoGFitbit]

Hello @Orchidea, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. I'm very glad.

Please keep me updated in case you experience this situation again and in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping! 

[kinchley1]

Thank you!  This was very helpful and worked for us!

[MarcoGFitbit]

Hello @kinchley1, have a warm welcome to the Fitbit Community, I'm very glad you joined us and also because your issue has been resolved! 

I appreciate you've shared your experience with us, in case you have some spare time, please be sure to check our Discussions board, where you can find many topics on nutrition, exercise and wellness from the Community members. 

Additionally, if there's anything else I can do for you, please feel free to reply. 

[Stick2life]

Thanks! This is the one final step to make mine work

[MarcoGFitbit]

Hello @Stick2life, thanks for joining the Fitbit Community, it's great to have you on board! 

I appreciate you have joined the Fitbit Community to let us know your issue has been resolved, I'm very glad! If there's anything else I can do for you, please feel free to reply and if you need specific help for your Charge 2, please refer to the Charge 2 boards where you can find more information about it.

Happy stepping! 

[mlaukhuf]

I have had the same problem, and just figured it out after trying every other option. Hold the side button for 2 seconds to turn notifications on or off. Mine was off. It doesn’t show up in the app as turned off. Didn’t even know about the side button option until now. 

[MarcoGFitbit]

Hello @mlaukhuf, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have taken the time to share your experience and let us know that after pressing down the button on your Charge 2 for 2 seconds, you're now able to receive Notifications. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[sweetkvqn]

I only get calendar and call notification.  Text messages will not show up. It's so frustrating!  Can you guys send a update to fix this soon please.

[MarcoGFitbit]

Hello @sweetkvqn, thanks for joining the conversation, it's always nice to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for letting me know about the issue you're experiencing. Please note that if you're only unable to receive text Notifications it's possible a setting on your phone has been turned off, in which case I would like to suggest you to go to your phone Settings > Notifications > Messages and make sure the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History. 

If these options are already enabled, disable them, restart your your phone, enable them again and sync your Fitbit device. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[SunsetRunner]

Since upgrading to iphone 7 plus from 4s notifications no longer happen. Have checked all of the suggestions above but no help. Have latest ios and fitbit firmware, notifications turned on etc.Any help would be appreciated.Thanks

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@MarcoGFitbit wrote:

Hello @Samiyaughn, thank for taking the time to reply, I hope you're doing fine. It's nice to have you on board @Daan1, it's a pleasure for me to welcome you to the Fitbit Community. 

Which iPhone model are you currently using? Which OS version is your phone running?

At this moment I would like to ask you to check your phone Settings > Notifications > Fitbit and make sure the following is enabled:

Then, please update the Fitbit app if you haven't done it yet as we have just released a new version (2.41) recently and if you're still unable to receive Notifications, please let me know so I can check this further. Thanks for your patience and understanding, I'll be waiting for your reply. 

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[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have shared your experience with me and for letting me know you have already tried the suggestions posted on this thread. At this moment I would like to ask you to check on your old phone, if you still have it at hand, Bluetooth settings. In here, check if your tracker is still on the list of paired devices. If it is, tap on it and remove it. Then, set up Notifications on your new phone through the Fitbit app:

1. Open the Fitbit app, tap on Account
2. Tap on your tracker's name
3. Tap on Notifications.
4. Enable the Notifications you'd like to receive. 

In case you don't have your old phone at hand or if you have already removed it from the Bluetooth Settings, my best recommendation would be setting up your tracker as a new device to reset the connection between the tracker and your phone. Don't worry, your tracker can store up to 7 days of detailed information and the information already synced to your account won't be deleted. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.
4. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome!