Charge 2 not receiving notifications since IOS 11 update

[Samiyaughn]

Since the nee update I haven’t received text or phone call notifications to my fitbit. I have “forgot this device” in my bluetooth settings. I have disconnected my fitbit from my fitbit app. I have turned off and on all notification settings in the fitbit app, even restarted my phone after changing the settings and still nothing. Any help?! 

[sweetkvqn]

I have iphone 8 with latest IOS and latest Fitbit App update.

I've tried everything mentioned multiple times yet nothing is working.  It's getting quite frustrating.

I receive Calendar and Call notifications just not txt so it means that other functions of notifications are working - that phone and fitbit are connected properly - just that there's something wrong with the txt messages.

Thanks,

[SunsetRunner]

Hi
Thanks, but, sadly it has not helped.
Cheers
Tim

Sent from my iPhone

[MarcoGFitbit]

Hello @sweetkvqn and @SunsetRunner, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[CoachF]

sweethvqn-I as well tried all and no results. I even removed all other bluetooth devices (as well as my BMW) which will be a pain to re-sync. Works fine on my wife's 5. Have a request in. Let me know if you figure anything out. CoachF

[SunsetRunner]

I did reply to someone before that Fitbit told me that they don’t have a fix but they removed it, as they will this. Fitbit fix this issue please. I want to upgrade but it looks like I have to go to a Garmin !!!!!

Sent from my iPhone

Moderator Edit: Format.

[MarcoGFitbit]

Hello @CoachF, thanks for joining the conversation, it's nice to see you too @SunsetRunner, I hope you're doing well. 

@CoachF, I appreciate you have joined us and let us know you've already tried to troubleshoot this issue. Would it be possible for you to let us know exactly which troubleshooting steps you've tried so far? This will be very helpful for us to check this further. 

@SunsetRunner, please note that we sent you a private message explaining the reason why your post was removed. Now, as you have already a case created with our Support Team, my best recommendation is to reply to them as they will be able to provide you more options. 

Thanks for your patience and understanding, have a great day. 

[SunsetRunner]

The only option is for Fitbit to find a solution for the acknowledged problem. Why would anyone want a Fitbit if they have s current iPhone?

Sent from my iPhone

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply. 

I sincerely apologize for the inconveniences this situation has caused you. Thanks for taking the time to provide your feedback to us. If you have contacted our Support Team again, please keep us updated. 

Thanks again for your patience and understanding, we'll be waiting to hear from you. 

[SunsetRunner]

I just need Fitbit to find a solution to the problem

Sent from my iPhone

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, it's nice to see you around. 

Thanks for taking the time to reply, please note that once we have more information to share with you, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, have a great day. 

[sweetkvqn]

Is there a fix yet for the text notifications?  I now no longer receive calendar notifications.

[SunsetRunner]

Not that I’m aware of 😒

[Januesgotagun]

I just bought iPhone 11 and it wasn’t working. I had to go to Bluetooth setting and shut off share setting. I like to turn off my ringer on my phone so it is sharing my phones notifications 

[PinkDrinkMama]

Did this work?

I too got a new iphone11 and am getting calendar and calls, but no text notifications. I’ve done all the things that have been mentioned on this thread, except yours. 

[SunsetRunner]

Gave up and bought a Garmin

Sent from my iPhone

[Stick2life]

I have up as well. Useless watch now. I’m looking for Black Friday deals for a Apple Watch. Been over a month and still not resolved with Fitbit

[SunsetRunner]

I gave up in July. Very happy with the Garmin particularly the tracking functionality. I don’t know anything about Apple Watch apart from my daughter loves hers but she doesn’t do exercise as such.

Sent from my iPhone