Charge 2 not synching properly

[Jogger_Mumbai]

Hi,

I have been using my new Charge2 for over a month now and had been working properly. However, just recently it is not synching properly. While I see all the other data on my IoS device, somehow my active minutes and details of the exercise are just not showing. I have already restarted the I-pad, restarted the Charge2, switched off the bluetooth and switched it back on. However, nothing seems to work.

Can someone please help

Thanks

[MarcoGFitbit]

Hello @Jogger_Mumbai, it's nice to see you around!. 

In this case I would like to suggest logging out from the Fitbit app, restarting your iOS device and log back in. In case this doesn't do the trick, please reply to me with a screenshot of the missing information, that would be very helpful for me to get a better insight about this situation. 

Give it a try and keep me posted! 

[Jogger_Mumbai]

Thanks for this. I have tried but this unfortunately does not seem to work. Essentially the dashboard refuses to show details of my active minutes and the exercise.

regards

[MarcoGFitbit]

Hello @Jogger_Mumbai, I hope you're doing well. In this case, would it be possible for you to reply with a screenshot of your Dashboard? That would be very helpful for me to get a better insight about the situation you're experiencing.

I'll be waiting for your reply, keep me posted!