12-06-2016 22:16
12-06-2016 22:16
Hi,
I have been using my new Charge2 for over a month now and had been working properly. However, just recently it is not synching properly. While I see all the other data on my IoS device, somehow my active minutes and details of the exercise are just not showing. I have already restarted the I-pad, restarted the Charge2, switched off the bluetooth and switched it back on. However, nothing seems to work.
Can someone please help
Thanks
12-07-2016 03:40
12-07-2016 03:40
Hello @Jogger_Mumbai, it's nice to see you around!.
In this case I would like to suggest logging out from the Fitbit app, restarting your iOS device and log back in. In case this doesn't do the trick, please reply to me with a screenshot of the missing information, that would be very helpful for me to get a better insight about this situation.
Give it a try and keep me posted!
12-10-2016 09:51
12-10-2016 09:51
Thanks for this. I have tried but this unfortunately does not seem to work. Essentially the dashboard refuses to show details of my active minutes and the exercise.
regards
12-12-2016 03:38
12-12-2016 03:38
Hello @Jogger_Mumbai, I hope you're doing well. In this case, would it be possible for you to reply with a screenshot of your Dashboard? That would be very helpful for me to get a better insight about the situation you're experiencing.
I'll be waiting for your reply, keep me posted!