Charge 2 not syncing correctly with iPhone.

[Merry123]

My charge 2 will not show up on my phones Bluetooth or sync on my Fitbit app. It has disappeared from both and is not connecting. I have restarted my phone, updated my phone, restarted the app etc.. nothing has helped and I don’t know what to do.

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi @Merry123. Since you posted in the iOS forum, I’m assuming you have an iPhone. Is that correct? And if so, which one do you have? In order for a Fitbit device to connect to iOS, the operating system must be 10 or higher. Which version of the operating system are you on? With answers to these questions, we will be better able to help you.

[Merry123]

I have IPhone 7 Plus iOS 12.2. Just updated it this morning with no change to Fitbit or bluetooth. I had my Fitbit connected before but it just wouldn’t sync and I couldn’t connect it in Bluetooth settings. Tried to figure it out and ended up losing it in my app so now I’m tracking steps with my phone.

[SunsetRunner]

Thanks for the information, @Merry123. Please try the following:

• On your iPhone 7, open the App Store and tap Updates. If you see that the Fitbit app needs to be updated, then do so. 
• Remove your Fitbit device from the app. 
• Open Settings > Bluetooth. If your device shows up there, tap it and select Forget Device.
• Turn your iPhone off. Power it off completely. To do this, press and hold the button at the left until you see the Power Off button. Slide it to the right. 
• Restart your Fitbit device. Instructions are here. Do it three times.
• Finally, press any button to power your phone back on. Open the Fitbit app > Accout > Set Up a Device to reattach your device to the app. You will be asked to pair it to Bluetooth, Say Yes. 

This should get everything working together again. Please let us know if that helps.  

[Regattapoodles]

I just tried all these steps and my Versa  still will not connect.  It is showing wrong time as well

[Merry123]

I have already done all that and it has yet to work. Appreciate the help but might just have to buy a new Fitbit.

[Regattapoodles]

I called support and they helped me get a replacement. Mine had a defect. They were really helpful and it only took maybe 30 minutes. It wasn’t your typical customer support where you spend more time with an automated system vs real person.

[Merry123]

Thank you! Mine has connected for now as I let it die then charged it up and it connected again. 

[MarcoGFitbit]

Hello @Merry123 and @Regattapoodles have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner thanks for all your help.

First of all, I would like to apologize for the delay in the response. @Merry123 I'm very glad to know your Fitbit device is now working correctly, thanks for coming back and letting us know. 

@Regattapoodles thanks for letting us know you've contacted our Support Team and they will be sending you a replacement, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!