Charge 2 not syncing. / losing steps.

[tquad007]

Something is going on with IOS syncing and losing steps. It started a couple of days ago. I rebooted my HR2 and it’s still not syncing. I deleted the Fitbit app and reloaded it and it’s still not syncing.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @tquad007, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention and for letting me know the troubleshooting steps you've tried so far. Since when have you experienced this issue? Have you restarted your Charge 2 and your phone already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

After your Charge 2 has synced, please check if your steps keep disappearing; if so, please let me know.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.