Charge 2 not syncing on OS 11.2.2

[LA-firbit]

Why iPhone no longer syncing with charger2. This is happening after iPhone upgrade to 11.2.2 on 1/18/18

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @LA-firbit, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, have you tried to restart your Charge 2 and your phone recently? If so, I would like to suggest you the following:

• Turn off the Bluetooth on your phone for 15 seconds, then turn it back on. 
• Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
• Make sure you have a strong WiFi signal.

If you have already tried the suggestions above, my best recommendation would be setting up your tracker as a new device to reset the connection between the phone and your Charge 2. Don't worry, none of the information already stored in your account will be deleted.

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[TriniBits]

I am having to regularly switch my phone off and back on to sync my charge 2 and it’s really annoying. Plus I’ve tried reinstalling app and still the problem persists. Fed up now with all the faffing about. It’s happening every other day now. 

[MarcoGFitbit]

Hello @TriniBits, thanks for joining the conversation, it's great to have you on board! 

I appreciate you have let me know the troubleshooting steps you have tried in order to try to resolve your issue. Tell me, have you also tried the steps I've provided above? Since when have you experienced this issue? Which iPhone model you're using and which OS version is currently running on your phone? I will appreciate if you could reply to me with your answers so I can determine which step should we take. 

Thanks for your patience and understanding, I'll be waiting for your reply.