Charge 2 not syncing with iPhone 6S

[Jen79]

I've just bought an iPhone 6S and I can't seem to get my charge 2 to sync with it. It just says it is looking. Tried turning off blue tooth then turning on - nothing also deleted the app and reinstalled -nothing.

Any suggestions please as this is very annoying!

Thanks

Moderator Edit: Clarified Subject.

[Rich_Laue]

@Jen79 is your tracker connected to your account? Is your old phone turned off or at least 30 feet away? 

Is any other device your tracker has synced through on and close by? 

Have you restarted both the tracker and the phone? 

Sorry for the questions, I'm trying to figure out if your setting it up, not needed when switching phones, or just switching phones. 

[Jen79 · Accepted solution]

I have managed to get it to work - restarted everything a few times and turned all blue tooth devices off even if they didn't have the app installed and then it worked. Thanks

[MarcoGFitbit]

Hello @Jen79 have a warm welcome to the Fitbit Community, it's great to have you on board! It's always nice to see you around @Rich_Laue, thanks for your insight and help on this situation. 

@Jen79, thanks for taking the time to reply and letting me know your issue has now been resolved. I'm very glad and I'm sure the steps you've taken will be very helpful for many members in the Community. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. Additionally, if there's anything else I can do for you, please keep me posted!