help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing with iphone app and dashboard on pc and can't log into app - SSL Error

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-06-2017 16:48

‎11-06-2017 16:48

Can someone please tell me why and how to fix the following that's been happening since the last week -

 

1/ Watch stats not syncing properly and straight away (like it used to) with iPhone app and dashboard log in on PC (even if the "auto sync - all day option is turned on) - bluetooth & internet connection is always available and watch is NOT low on battery

2/ Really laggy dashboard PC log in (even after web browser cookies and history are cleared)

3/ Unable to log in to fit bit app randomly - receiving "SSL ERROR - cannot connect to server" (even when there's internet/data

4/ Iphone app logging out automatically when I log in to the dashboard PC log in at the same time (this didn't use to be an issue)

 

** Please note that my iPhone app is up to date and these issues still occur 90% of the time for the last week even if I manually "kill" the app on my iPhone and it's not running on the background **

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-06-2017 23:15

‎11-06-2017 23:15

Mine is doing exact same thing since updating to 11.1. It took my charge 2 almost 12hrs to sync a few days ago- with all day sync turned on. 

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-06-2017 23:15

‎11-06-2017 23:15

Mine is doing exact same thing since updating to 11.1. It took my charge 2 almost 12hrs to sync a few days ago- with all day sync turned on. 

Best Answer
0 Votes