Charge 2 not syncing with phone.

[CEdwards71]

Hi

i have had problems with the Fitbit app for some time now. I have tried removing app then downloaded it again. But I think the issue is the the Bluetooth is not picking up the Fitbit charge 2. I’ve also tried other phones with no luck. 

Fitbit only 14 months old. 

Thanks

Moderator Edit: Clarified Subject.

[ACG]

Hello @CEdwards71

Here is a great article if your having trouble syncing:

https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

[MarcoGFitbit]

Hello @CEdwards71, I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @ACG, thanks for all your help. 

@CEdwards71, I appreciate you have shared your experience with your Charge 2 and I'll be happy to help you with the syncing issue the tracker is experiencing. If you have already tried the troubleshooting steps included in the link that @ACG kindly posted, my best recommendation would be to set up your Charge 2 as a new device to reset the connection between the phone and the tracker. Don't worry, none of the information in your account will be deleted. 

To set up your Charge 2 as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[CEdwards71]

Hi Bluetooth is not picking up the Fitbit charge 2 at all. I’ve also tried another phone to check if it’s my phone but no luck. 

[MarcoGFitbit]

Hello @CEdwards71, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know the Bluetooth on your phone is not picking the Charge 2. Please note that it's possible the tracker won't show up in the Bluetooth settings of your phone until it has been paired to your account. Tell me, did you try the troubleshooting steps I've provided earlier? As it seems the Charge 2 is not appearing in the Bluetooth settings, you can try to set it up through the Fitbit app skipping step 1.

Additionally, before trying to set it up, I would like to suggest you to restart your Charge 2 and your phone. 

I hope this can be helpful, give it a try and let me know the outcome. 

[CEdwards71]

Hi I am still not able to get my fitbit to be picked up via bluetooth on my
mobile. I have followed all the previous suggestions but with no sucess.

like i have said previously the fitbit charge 2 is only just over a year old

[FitnessBitsy]

I am thinking it is the app. I also get a red alert that says the Fitbit isn't syncing because Bluetooth is turned off. But in settings, Bluetooth is on and the Alta shows "connected". This has been going on for about 1 week. I close app, turn BT on and off, and eventually, after multiple times, can get the app to sync. It has to be the app. I have updated several times to try to fix it.

[MarcoGFitbit]

Hello @CEdwards71, I hope you're having a great day, thanks for taking the time to reply. Thanks for joining the conversation @FitnessBitsy, I hope you're doing well. 

I appreciate you have already tried the troubleshooting steps I've provided. At this moment I would like to ask you to uninstall the app, restart your phone and install it back. Don't worry, your Fitbit device can store up to 7 days of detailed information and 30 days of general information so you will be able to sync it after installing the app again. 

I hope this can be helpful, give it a try and keep me updated! 

[CEdwards71]

I've done this, several times already.

[MarcoGFitbit]

Hello @CEdwards71, I hope you're doing well, thanks for coming back and let me know you've already tried these steps as well. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[FitnessBitsy]

Please reach out to your mobile team, as well. It has to be an app issue, as none of my other apps are having a problem with the Bluetooth.

[MarcoGFitbit]

Hello @FitnessBitsy, I hope you're doing well, thanks for taking the time to reply. 

I appreciate your participation in the Forums. At this moment, if you're still having trouble with the app saying you Bluetooth is off when it's really not, I would like to suggest you to uninstall the Fitbit app, restart your phone and install it back. Some members have tried this troubleshooting steps with fairly success. 

Thanks for your patience and understanding, give it a try and let me know the outcome.