help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-20-2020 13:50 - last edited on ‎01-21-2020 10:44 by Fitbit Moderator

‎01-20-2020 13:50 - last edited on ‎01-21-2020 10:44 by Fitbit Moderator

Hi, my charge 2 has stopped working with my iPhone 6s. Been working fine but last week my iPhone does not or cannot see the charge 2 using Bluetooth so Fitbit app not updating. I have tried all the troubleshooting but not fixed.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎01-21-2020 10:53 - last edited on ‎09-21-2024 09:31 by Fitbit Moderator

‎01-21-2020 10:53 - last edited on ‎09-21-2024 09:31 by Fitbit Moderator

Hi @Stuartdab. Welcome to the Community Forums.

Thanks for letting me know about your Charge 2, as well for the steps tried prior posting. I've confirmed that your iPhone 6S is a compatible device and it should be working to sync your tracker. Since this isn't happening, I shared your details to our Support team and apparently you have already a case created with them. I'd recommend to keep an open communication with them so you can receive further assistance.

If you need anything else, let me know.

Best Answer
0 Votes

‎02-12-2020 14:20

In response to LizzyFitbit

‎02-12-2020 14:20

Hi, still not syncing on my iPhone 6s but was able to sync on my laptop. Any news on the Bluetooth finding my charge 2 on my iPhone 6s. Thanks. 

Best Answer
0 Votes

‎02-17-2020 13:21 - last edited on ‎09-21-2024 09:29 by Fitbit Moderator

In response to Stuartdab

‎02-17-2020 13:21 - last edited on ‎09-21-2024 09:29 by Fitbit Moderator

Hi @Stuartdab. It's great to see you here in the forums. I'm sorry for the delayed response.

Thanks for keeping me updated about your Charge 2. I got in touch with our Support team and I was told that the issue you're experiencing with your tracker not able to sync with your iPhone 6S is being investigated to bring a solution as soon as possible. While we don't have more details about this, feel free to let me know if you encounter any other issue so I can help you with that.

I appreciate your patience and hope to see you around.

Best Answer