Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

Hi, my charge 2 has stopped working with my iPhone 6s. Been working fine but last week my iPhone does not or cannot see the charge 2 using Bluetooth so Fitbit app not updating. I have tried all the troubleshooting but not fixed.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

Hi @Stuartdab. Welcome to the Community Forums.

Thanks for letting me know about your Charge 2, as well for the steps tried prior posting. I've confirmed that your iPhone 6S is a compatible device and it should be working to sync your tracker. Since this isn't happening, I shared your details to our Support team and apparently you have already a case created with them. I'd recommend to keep an open communication with them so you can receive further assistance.

If you need anything else, let me know.

Best Answer
0 Votes

Hi, still not syncing on my iPhone 6s but was able to sync on my laptop. Any news on the Bluetooth finding my charge 2 on my iPhone 6s. Thanks. 

Best Answer
0 Votes

Hi @Stuartdab. It's great to see you here in the forums. I'm sorry for the delayed response.

Thanks for keeping me updated about your Charge 2. I got in touch with our Support team and I was told that the issue you're experiencing with your tracker not able to sync with your iPhone 6S is being investigated to bring a solution as soon as possible. While we don't have more details about this, feel free to let me know if you encounter any other issue so I can help you with that.

I appreciate your patience and hope to see you around.

Best Answer