Charge 2 unable to sync after updating to iOS 13.5.1

[Sassie66]

Overnight my Iphone 7 updated to ISO 13.5.1 Today my Charge 2 has not been able to sync at all.  I have tried turning everything off and back on again. Disconnecting Bluetooth and reconnecting, deleting the app (version 22.58) and reinstalling it.  Nothing.  I wouldn't mind so much but I have done 20,266 steps. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Sassie66, it's nice to see you around. 

I am sorry to hear your Charge 2 stopped syncing after updating to iOS 13.5.1. Thanks for trying to resolve this, I understand that it's important to you in order to keep working on your goals and I am here to help. Sometimes a missing requirement is the cause and I recommend confirming if you've followed our complete troubleshooting instructions at Why won't my Fitbit device sync?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Sassie66]

Thank you for your message.

I replied to your comment on the forum on Sunday confirming that I had in
fact managed to rectify the situation following the directions on your
comment. I found the 3rd place on the iPhone that has blue tooth settings
(I had previously only known about 2 of them) and asked it to forget the
connection with the Charge 2 (and also my old Fitbits that were still on
there). Then tried reconnecting and it worked straight away.

[LizzyFitbit]

Hi @Sassie66. I'm glad to see you here again.

Thanks for the update and for trying the steps posted above. I'm glad that you were able to get your Charge 2 connected, you rock! Since @LiliyaFitbit's post was helpful to your inquiry, please choose it as "the Best Answer" to help other friends experiencing similar issues! 😊

By the way, if you have time take a look to the Health & Wellness board where you can share your experiences, make new friends and create new topics.

If you need anything else, feel free to let me know.