Charge 2 will no longer sync.

[Catabou]

Yes, my iPhone was recently updated and still the charge 2 was working.  But today, nothing.  I shut my phone down, Bluetooth off, restarted and still won't find my charge 2!  I am very sad:(!

[SunsetRunner]

Hello @Catabou 

Did you recently update to iOS 13 or 13.1? I’ve seen syncing issues happen with people afterwards and Have read in articles how picky the new update is about pairing with apps and needing permissions. I’ve found that if you had the Fitbit App already installed in your device when the update hit its sort of a hit or miss with the syncing with Bluetooth after the update. It seems happier if the app occurs after the update. Like a clean install if that makes sense. I’ve suggested this to others and it helped them. Maybe it can help you. Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth (I got two of them because the new iOS 13 has different Bluetooth security permissions) When prompted by your Bluetooth tap “always” 

Doing this will give you the cleanest install and should repair your syncing time issues. 😃 Please let me know if this resolves your issue. 

[Catabou]

Charge 2 is still a no show.  I did each step just as described, but the Bluetooth will not pick it up.  Sad.

[SunsetRunner]

Hello @Catabou 

Try logging out of the Fitbit app then force shutting by swiping the app upward. Turn off your device then turn device back on. After device is fully loaded then log back into the Fitbit app.

[SunsetRunner]

@Catabou  I’m getting concerned that maybe your device is not compatible with the Fitbit app. You can check to see if it is here: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=Compatible&l=en_US&fs=Search&pn=1

let me know if it is or not

[SunsetRunner]

@Catabou 

If you find that your iOS device is compatible then let’s try restarting your Charge 2 . You won’t lose any data doing this:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. then unplug from the charger and try to sync now. 
   
   please let me know if this works

[Catabou]

Spoiler

It was working fine and it should continue to do so, even after the update.

[Catabou]

It did not.  I am so confused.

[SunsetRunner]

@Catabou Did you find your iPhone on the list of compatible devices? https://help.fitbit.com/articles/en_US/Help_article/2315/?q=Compatible&l=en_US&fs=Search&pn=1

[SunsetRunner]

@Catabou I’m afraid I’m not going to be able to help. I’ve suggested everything I could possibly think of. I really think it would be in your best interest to call Fitbit Customer Service. Contact information can be found here:https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Im sorryI couldn’t be more help

[Catabou]

My charge 2 synced late afternoon yesterday and has been working just fine.  I have no idea, really, I don't.  Maybe a combination of all suggestions and the stars were aligned correctly!

Thank you for your help!

[SunsetRunner]

Outstanding @Catabou!! I’m super happy your up and running again! Could you please mark my instructions/suggestions as a Accepted Solution. It helps when other individuals are looking for possible solutions to similar issues they may have. Thank you. 😉