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Charge 2 won't connect with iPhone XR

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‎05-19-2019 15:15

‎05-19-2019 15:15

Hi,

 

I've upgraded to an iPhone XR, and my Fitbit Charge 2 won't connect with it. I have tried restarting my iphone, deleting and reinstalling the Fitbit app, restarting the Charge 2, turning the iphone on and off, turning the bluetooth on and off, but unfortunately nothing seems to be working.

 

Any help would be appreciated!

 

Thanks,

Ashley

Best Answer
1 REPLY 1

‎05-20-2019 12:54

‎05-20-2019 12:54

@ashleyl87 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you syncing your Charge 2 with your iPhone and thank you for troubleshooting this issue. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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