Charge 2 won't sync after updating to app version 2.76.

[bones1013]

Since the update to Version 2.76, my Charge 2 won't sync to my iPhone SE.  I have checked Bluetooth (fine), I shut down phone, shut down computer, reset my Charge 2 (pressed button for 10 seconds while plugged into charger), turned everything back on, but it won't sync.  The only way I've gotten to get it to sync each day is to remove my device through the app, and then add it back through the app.  Any suggestions?  

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @bones1013, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried so far in hopes to resolve this issue. At this moment, as your Charge 2 is able to sync after re-setting it to the account I would like to suggest you the following:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Go to the Fitbit app and tap on Account > Charge 2 and scroll down until you find All-day Sync. 
3. Enable All-day Sync.
4. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

All-day Sync will establish a Bluetooth connection between your tracker and your phone, making it easier for the Charge 2 to sync. This feature will also allow your Charge 2 to sync in the background as long as the app is also running on the background and Bluetooth is turned on. Don't worry, All-day Sync won't drain the battery on your Charge 2 or your phone faster than usual. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[lindseymaty]

Hello! I'm having the same issue. I've tried all the steps @bones1013 has taken as well as reestablished the pairing between my iPhone and charge 2 -- also turning on all day sync. 

My mobile app will not sync the correct amount of steps from Thursday or Friday on, and it also reads the incorrect Fitbit battery level. Are there any other steps we can try? Thanks!

[MarcoGFitbit]

Hello @lindseymaty, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate your participation in the Forums and for letting me know you have already tried the troubleshooting steps mentioned above. If your Charge 2 is still not syncing correctly, my best recommendation would be setting up your tracker as a new device, without removing it from the account, to reset the connection between the tracker and your phone. Don't worry, none of the information stored in your account will be deleted.

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your Charge 2.
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.
6. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome! 

[lindseymaty]

Hi again. I gave those steps a try, and it’s still not syncing my
data/battery power. I have three or four days starting yesterday of data
that still will not sync.

[MarcoGFitbit]

Hello @lindseymaty, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[bones1013]

When I first tried the suggested solution, it worked for two days, then stopped working.  I then retried all the suggested approaches which didn't help.  I unpaired, then paired up again, and it's been working for two days.