help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 APP on iphone stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2019 10:59

‎09-18-2019 10:59

Yesterday i noticed my iphone fitbit app was no longer logging my heart rate and not fully completing a sync. It would still log steps i took but nothing else. I also noticed that for the two previous days that the heart rate was not logged at all. So i repeatedly tried to sync without success. I uninstalled the APP and reinstalled it and now i cant even log in, keeps telling me something went wrong. Now if i use my android tablet i can see everything, syncs ok and on my mac the same. its just my iphone that has a problem. its virtually a brand new phone, it connects to my charge3 even now so no problem there. It was just the APP that seems to have an issue. any ideas??

Best Answer
0 Votes
5 REPLIES 5

‎09-18-2019 18:39

‎09-18-2019 18:39

Hi @Dazedsparky  iOS had an update of the app yesterday. You'll want version 3.6.1 and it should take care of things for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎09-18-2019 20:44

In response to Odyssey13

‎09-18-2019 20:44

I had not updated my iPhone at that point, was still using the previous iOS when all this happened and Fitbit app version is 3.6.1.
The app still won’t let me log in.......I log in using my email and password and the message is “oops, something went wrong”.

Sent from my iPhone
Best Answer
0 Votes

‎09-18-2019 20:52

In response to Dazedsparky

‎09-18-2019 20:52

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎09-19-2019 06:57

In response to Odyssey13

‎09-19-2019 06:57

I have an iPhone8 and the Fitbit app has been working fine for the last month up until a few days ago.
When running the Fitbit app if I skip log in and try to set up a new device I get an error message saying “something went wrong, try again later”

Sent from my iPhone
Best Answer
0 Votes

‎09-19-2019 14:13

‎09-19-2019 14:13

@Dazedsparky Welcome to the Fitbit Community.

 

I regret to hear about the difficulties you experienced when trying to log in to the Fitbit app. Thank you for the information you shared with us and for trying to resolve the issue before contacting us.

 

Please reboot your iPhone and try once again to uninstall / reinstall the Fitbit app. 

If possible, I would recommend trying an alternative network.

 

If you continue experiencing the same problem, please be so kind to attach a screen shot of the error message.

 

@Odyssey13 Thanks for your support.

 

Please let me know if you have any question.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer