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Charge 3 app not recording heart rate shown on Fitbit

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‎03-21-2019 08:32 - edited ‎03-21-2019 09:01

‎03-21-2019 08:32 - edited ‎03-21-2019 09:01

Started noticing this a few days ago. I'm briskly walking, while curling or lifting 5lb weights, or vigorously swinging my arms. The Fitbit shows my heart rate over 140. But the app shows a graph with the top number 130bpm, and that I didn't even reach 130! I'm working so hard and panting and temples pounding, checking the Fitbit every 30 seconds or so. I KNOW my heart rate was up in the 130s and higher for 5 minutes or so. Why does the app not show what the Fitbit is showing me? I will soon be showing this to my doctor, and he won't believe me that I'm working harder than the app shows! I feel cheated.

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‎03-22-2019 14:05

‎03-22-2019 14:05

Hello @tolagal.

 

Thanks for bringing this up and explaining the situation that you've found yourself on.

 

To better understand what is going on I'd like for you to share a screenshot of the information that you are getting on your app. That way I can find the best way to move forward.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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