Charge 3 asking for updates every day.

[Jerry7878]

Every day iT says i neef to update the tracker again, otherwisr iT wont sync data.... i Find this extremely Annoying.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Jerry7878 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you updated your Charge 3 recently? Have you updated the app recently? If so, please force-quit the app and open it again. If you haven't updated the Charge 3, please do, as the update is necessary for your Charge 3 to work correctly with the Fitbit app. 

If you're having trouble updating, please try the following:

1. Restart your Charge 3, then leave it plugged in and charging.
2. Restart your phone.
3. Start the update from the app. If this doesn't seem to work or the app gets stucked:
   1. Force-quit the app.
   2. Turn off the Bluetooth on your phone for 15 seconds.
   3. Turn off the Bluetooth on other devices you might have around.
   4. Start the update again.

Thanks for your patience and understanding, give this a try and let us know the outcome. 

[Jerry7878]

IT works , for a few days and then i have to do this again. The message update available Stays all the time . To be honest i Am quite done with fitbit. Functions doesnt work or are really annoying. Just like fitbit charge 2.

Verstuurd vanaf mijn iPhone

[MarcoGFitbit]

Hello @Jerry7878 I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you're still seeing this message. Could it be possible for you to reply to us with a screenshot of this message? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Jerry7878]

Verstuurd vanaf mijn iPhone

[MarcoGFitbit]

Hello @Jerry7878 thanks for taking the time to reply. 

Unfortunately, it seems your latest post came through blank. Please reply to us again and use these steps to add your screenshot. 

Thanks for your patience, we'll be waiting for your next reply. 

[Jerry7878]

Hai , i want to return the fitbit.. im so freaking done. Its trash... if i cant return it i smash it with a hammer... no more steps or advice that doesnt work, im done


Verstuurd vanaf mijn iPhone