Charge 3 disconnecting from Bluetooth constantly.

[Archiedott]

Hi - my Charge 3 keeps losing connectivity with my iPhone. It did this with my previous phone and I have changed it within the last month. It initially paired and worked for a while and then loses connection again. I have switched the phone off, reinstalled the app, re-synced the phone and turned bluetooth on and off so many times that I am now getting very frustrated. My original Charge 3 had the same problem and Currys replaced it and it seemed to solve the problem for a while. Bluetooth will show that it is connected and then I come out of settings and a couple of minutes later, it shows as no longer connected. Please help as I am considering returning this one too.

Moderator Edit: Clarified Subject.

[teddy70]

Sometimes it works like a charm sometimes it don't.:bicycle:😎


Sent from Outlook

[Rich_Laue]

@teddy70 since you mention bicycle, is this a gps problem 

[LiliyaFitbit]

Hi everyone, thank you for taking the time to share your comments and experiences with the syncing issue you're experiencing. 

I understand that this can be very frustrating. Thank you for your troubleshooting efforts and the additional details. I would like to advise that this issue has been reported to our team and we're working to identify a resolution as quickly as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

Meanwhile, I recommend trying the following:

1. Go into your phone's Bluetooth menu.
2. Tap on the icon next to your Fitbit device.
3. Press Forget this device.
4. Re-open the Fitbit app and re-bond your device. 

For complete troubleshooting instructions see Why won't my Fitbit device sync?

You can also check this post with useful information. 

@Rich_Laue thank you for your participation. 

I'll be around if you have any questions. 

[Donncha151]

Had one full week before it disconnected again.

[LiliyaFitbit]

Hi @Donncha151, thank you for your reply.

I am sorry to hear your device disconnected after working for a full week. Thank you for posting the update here. It's still an ongoing issue and our team is prioritizing a fix for it. Meanwhile, I recommend following the workaround steps to resolve the issue. I appreciate your patience and understanding while we work to improve your experience. 

Let me know if you have any questions.

[Donncha151]

Symptom - I reconnected the Charge 3 to my iPhone yesterday.  Synced all day with out issue.  This morning,  Fitbit App says there is no device found.   The Bluetooth menu says the Charge 3 is connected.

[LiliyaFitbit]

Hi @Donncha151, thank you for the update. 

I understand that you continue experiencing difficulties with syncing your Charge 3. Thank you for confirming that you can see your device in the Bluetooth menu. I recommend to forget your Charge 3, re-open the Fitbit app and re-bond your device. 

Our team is working to identify a resolution as quickly as possible. Be sure to keep the Fitbit app up-to-date to ensure you receive the quickest resolution.

I'll be around if you have any questions. 

[LorettaMS]

I am already taking the actions mentioned.

1) that is a work around that requires time each and every morning.

2) when will the fix be available?

3) have you considered offering compensation to customers who are suffering as a result of this design flaw?

Assume 10 minutes per day*365 days divided by 60 minutes = 6.08 days

we each deserve something for that

[LizzyFitbit]

Hi @LorettaMS. I'm glad to see you here again.

Thanks for keeping us updated and trying the steps suggested above. I'm sorry that you're going through this situation. Our team has been informed of the impact this issue has caused you and they're working hard to bring a solution to all of you. While there isn't a time frame for a fix, please make sure to keep the Fitbit app updated. I'll update this thread once I have more details from them.

Feel free to let me know if you have another question.

[teddy70]

Good luck with "re bonding." This term is not described in Fitbit literature.


Sent from Outlook

[teddy70]

The story of my charge 3 too.


Sent from Outlook

[LorettaMS]

I have gotten to the point where I am losing one out of three days of sleep results because of this defect

I believe everyone with a charge 3 experiencing this lack of service deserves compensation.

Sent from my iPhone

[Donncha151]

Updated
IPhone 8
iOS 13.5.1
Fitbit app 3.23.1 (966)
Charge 3 20001.63.5

So far, this has been stable after this update. I have gone 2 weeks
without losing the connection.
Keep your fingers crossed....

[teddy70]

Ride the wave.😎


Sent from Outlook

[LizzyFitbit]

Hi @teddy70, @LorettaMS and @Donncha151. It's good to have you here.

Thanks for the time taken to troubleshoot your Charge 3, as well for the information provided. I see where you're coming from and your feedback is truly appreciated as it helps us to improve our products and overall environment. As mentioned before, the syncing issues experienced with the iOS Fitbit app have been reported to the team and they're currently working on it to identify a solution for all our affected members. Once there are more details, this thread will be updated. In the meantime, please keep the Fitbit app updated in your iOS devices.

If you have another question, let me know.

[TheDahl]

Mine too!  Very frustrating.  Has done it since it's been new.

[Cathywo]

I was very happy with my Charge 3 until last week. Since then every time I pick up my phone to look at my day it says there isn’t a device connected. Every day I have to plug-in and restart the Charge 3 two or three times before it generates a code and I can pair it with my phone. I have tried deleting the app, restarting my iPhone 11 and all the suggested trouble shooting tips, the only thing that works is restarting the Charge 3. It may be time for a different device although I would love to have this one on working order. 

[Lala641]

I, too, have been having Ongoing problems with my Charge 3 syncing. I get a message that it can’t sync almost every day. Then I go through the whole process of trying to turn Bluetooth off and on, deleting the Bluetooth connection, deleting the whole Charge device, turning off my phone (iPhone 8), etc. My iPhone app is updated automatically and is running the current version. I have the all day sync on, I know, because when I’m able to reconnect my steps update on the app as I walk around (although I can’t find the setting in the Fitbit app when I go into the account).  I’ve had this problem off and on since I got my Charge 3 for Christmas, but it’s happening more and more frequently.

I don’t know if this will help, but I downloaded a new app, called Find My Fitbit ++ this morning. I don’t know why, since I never take it off except to charge it. I guess I was just curious because my husband has lost his. Anyway, I asked the app to find my Fitbit, which was on the wrist of my hand holding the phone, and the app said it couldn’t find it because the Bluetooth signal was too weak!

[Rich_Laue]

Hello @Lala641 seeing the steps in the app is like remote view and has nothing to do with syncing of the data.

As for all day sync, yes, Fitbit has removed the option to turn this feature off.

For tips on sync issues.

[TheDahl]

I found if you leave the app open on your phone it doesn’t disconnect. Otherwise if you turn it off it disconnects at night.

Sent from my iPhone