Charge 3 display and syncing issues

[PatrishD]

I have had my Charge 3 since March - love it. However a few things are not working correctly. 
I have to be in a dark room to read the face. 
I have to re-sync every day even though I have it set up on everything for “always”. Therefore I do not get any notifications 

I have reset my watch several times and nothing seems to help. 
any ideas?

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @PatrishD  which platform and phone do you have? The more information we have, the better to help you out. Have you adjusted the face so you can read it?

[PatrishD]

I have a Charge 3 and I sync it to my iPhone 8S.

[Odyssey13]

@PatrishD  have you set the dim or brightness level on the device itself? As for the sync and notifications, I'm moving this to the iOS for more relevant responses.

[PatrishD]

Yes, I have changed the light/dimness from auto to normal and back again.
It did not make any difference.

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options