Charge 3 has lost it’s darn mind

[CSinCali]

I’ve had my charge 3 for a few months and it has worked pretty well until now.
- This morning I woke up to a non-responsive black screen. I had at least a 60% charge when I went to sleep.

- After extensive efforts to resolve the black screen problem, including multiple restart attempts and leaving it alone to charge for 30 min, it was replaced with a different issue - it froze on the smiley face screen and would not respond when I tried to restart. It would not display the battery% when connected to the charger, just the smiley face

- I finally got it up and running, but it repeatedly failed to sync with my iPhone 6 (iOS v13).  I did the standard round of checking for phone/app updates, restarting phone and device, unpairing from Bluetooth, and attempting to remove the charge 3 from the app which led to the next issue - even though the app recognized the fitbit and provided a sync code, it was unable to connect my device to the app. 
- after a few more attempts via restarting the charge 3, etc, the black screen issue briefly reappeared, then it got stuck on the smiley face screen again for a while, then it displayed the Fitbit logo with the number ‘001’ for a while. As I’ve typed this, it has vacillated between non-responsive black screen and being stuck on the smiley face screen (never the battery% screen)

Can someone please tell help me out with this? It’s been a couple of hours and I am losing my d#*m mind. I don’t want to call support and have them tell me to repeat the same steps I’ve already tried...

Thanks in advance!

[SunsetRunner]

Hello and welcome to the Fitbit Community @CSinCali 

I see you have the 001 error code on your Charge 3. I see you have taken several troubleshooting steps to try and resolve the issue yourself. I did a bit of digging around and I found this thread here: (pay special attention to the moderators instructions that were marked as resolved) : https://community.fitbit.com/t5/Charge-3/Charge-3-showing-001-error/td-p/3261688

😃 Hopefully this resolution will help you as well. Please do keep me updated and let me know if those instructions did indeed resolve your 001 code error issue 

[CSinCali]

Thanks for the suggestion 🙂

I actually tried this at least half a dozen times, but I tried it twice more based on your suggestion. Unfortunately it didn’t work; it gets stuck on the smiley face screen indefinitely when connected to the charger. When I remove it from the charger, after a minute or two the smiley face disappears and the screen goes black and the Fitbit button and screen are unresponsive. It does vibrate intermittently despite the black screen.

If I put back in the charger, the smiley face appears rather than the battery icon. 

it seems to be cycling between error modes; is that possible? 

[SunsetRunner]

Hello again @CSinCali 

Just curious, have you recently changed your clock face? 

[CSinCali]

update - 001 error showed up again. i connected the Fitbit to the charger and held down the button for a full 30 seconds and it wouldn’t shut off. 

[CSinCali]

No, I’ve used the same clock face pretty much the entire time - “charge 2 retro”

The only new thing I’ve done lately is that yesterday I added a workout to my exercise log via the app, which I hadn’t tried doing before yesterday.  

Can’t recall if I mentioned this, but I noticed that the clock on my Fitbit was incorrect yesterday (off by 1 hour). I didn’t try to fix it, but perhaps it is relevant to this issue? 

[SunsetRunner]

Hello again @CSinCali 

I really don’t think adding an exercise as you did yesterday would have anything at all to do with this. It’s odd that your Fitbit Tracker was off by one hour yesterday. If restarting your Charge 3 several times as well as a factory reset as the moderators link explained didn’t resolve the issue I’m afraid your only recourse is to call Fitbit Customer Service. I know you didn’t want to do this as you stated earlier but I’m sure they will provide you the best suggestions and fixes to help this current situation. Just prepare for the call by listing what troubleshooting shooting steps you have already tried so that you can share those steps with them so they already know what you have already done so far. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Im so sorry I was not able to help resolve your situation and wish you the best of luck getting your answers and issues resolved soon. 

[CSinCali]

I really appreciate your help! I’ll contact customer support as suggested.