Charge 3 / iPhone 6s syncing issues

[Cmitch92]

In the last week my charge 3 has started  dropping my Bluetooth connection constantly. I have tried every step in the help sections and it still continues to drop Bluetooth. Help!  

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cmitch92. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your Charge 3 to iPhone 6S. I understand how you are feeling and I am here to help you. Thank you for your efforts. I would like to confirm if you've followed our complete troubleshooting instructions from this help article: Why won't my Fitbit device sync?

If you're on iOS 13 or higher, please do the following:
- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned "On".

Let me know how it goes, I'll be around. 

[Cmitch92]

Hi.  All the steps you mention in the previous replay where in place already.

[LiliyaFitbit]

Hi @Cmitch92, thank you for your reply.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.