Charge 3 is not recognizing 40+ minute walk as an exercise

[Heather_I]

My fitbit app used to recognize any walk I took that lasted longer than 15 minutes as exercise (as well as active minutes).  But lately, it won't recognize a 40 or more minute walk as exercise, only as active minutes.

It is set to automatically recognize any walk as more than 15 minutes as an exercise.

I am not being notified of any updates that need to be downloaded, so I think my app and my fitbit are up to date.  I have the Charge 3.  Has any one else had this issue?

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Heather_I.

I appreciate your participation in the Forums and sharing that your Charge 3 stopped automatically recognize your walk. Thank you for providing the additional details, I am glad to assist you. SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your walk isn't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure it records properly. For more information about how SmartTrack tracks activities, please review our help article: How do I track my activity with my Fitbit device?

Let me know how it goes.

[Heather_I]

I did start to wonder if it had to to with the number of stop lights I hit, but it didn't seem to matter in the past.  I'll bump it down to 10 minutes, and see how that works. 

Thank you for the suggestion.

[LiliyaFitbit]

Thank you for your reply, @Heather_I.

I appreciate your efforts and the additional details and hope the issue gets resolved after lowering the auto-exercise recognition setting to 10 minutes. If you're still experiencing difficulties with this, please let me know and we'll continue to work towards a resolution.

I'll be around. 

[Heather_I]

Just wanted to let you know that lowering it down to 10 minutes seems to have worked. 

Thank you for your help.

[LiliyaFitbit]

Thank you for your response, @Heather_I.

I am glad to hear that the issue seems to be resolved after lowering the auto-exercise recognition setting to 10 minutes. Thank you for posting the update here! I appreciate your feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!

[SunsetRunner]

My charge 3 after 2 years just stops working during an exercise. It actually never recognized an exercise even if I go for a half hour walk. That doesn't bother me as much as it's going to the main screen in the middle of an exercise. 😞

[Dee5566]

My fitbit is recording my steps but not the minutes, and when I add the minutes manually they do not show up.  The only reason I am asking is because I play the bingo game and I need those minutes to complete the grid. 😊

[Dee5566]

My fitbit is recording my steps but not the minutes, and when I add the minutes manually they do not show up.  The only reason I am asking is because I play the bingo game and I need those minutes to complete the grid. 😊