Charge 3 is unable to update.

[kona53]

Just got my charge 3 it says it needs an update but it won't compete it. I've reset or turned off my iPhone 7+ 3x's uninstalled the Fitbit app twice nothing is working

Moderator Edit: Clarified Subject + Format.

[RiseAndShine]

@kona53, if you've tried everything and nothing is working - may try to do a factory reset and start the process from the beginning.

Factory Reset:

1. On your tracker swipe 3 times to the left to get to Settings - tap on it. Swipe up till you get to About - tap on it. Swipe up to Clear User Data - select this option to do a factory reset. It will clear all data from the tracker.

2. 'Forget' the tracker from your phone

3. Uninstall Fitbit App

4. Clear phone cash (can do a device maintenance routing). Have seen in another post it was recommended to wait at least 5 min, then reinstall Fitbit app.

5. Use 'set up device' option in Fitbit app to pair Charge 3 with your phone like a brand new device (tracker should be placed on a charger).  Please, do not try to pair Charge 3 from your phone settings - it will not work. Set up should be done from Fitbit app with Charge 3 placed on a charger (mentioning it just in case... this is one of the most frequent pairing errors since Charge 3 doesn't follow 'typical' pairing routine). 

If nothing works - please, contact Customer Service for further options.

Hope you can get it sorted out!

[Rich_Laue]

I would say try with and without Wifi.

Wait until the update fails with WiFi then choose, "use Bluetooth".

If this fails, try a setup again, by pass the wifi setup. This will force the force app to use Bluetooth to update the firmware.

[MarcoGFitbit]

Hello @kona53, thanks for joining the Fitbit Community. It's nice to see you too @Rich_Laue and @RiseAndShine, I hope you're doing well. 

@kona53, I appreciate your participation in the Forums and for sharing your experience with us. I sincerely apologize for the delay in the response. If you have tried the troubleshooting steps provided by @Rich_Laue and @RiseAndShine and you're still having trouble updating your Charge 3, please let us know so we can check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you.