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Charge 3 not counting all steps since update

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‎11-05-2019 15:01

‎11-05-2019 15:01

Since the latest ios 13 update there have be issues with  my fitbit charge 3 not counting my steps correctly. I just reaasured myself by verbally counting out loud. I lost 30 steps. Swung my arm, Ive done a rest also. several times

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‎11-07-2019 08:09

‎11-07-2019 08:09

Hello and welcome to the Fitbit Community @Jennyjo1184 

First and Foremost I apologize for the late response. I understand you believe your Fitbit Charge 3 is not keeping an accurate account of your steps. Please view this link here to help you see how steps are counted as well as why some steps may not be counted: https://help.fitbit.com/articles/en_US/Help_article/1136/?q=Counting+steps&l=en_US&fs=Search&pn=1#im...

 

😃 Hopefully this provides you with an answer to your question. Please keep me posted 

 

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‎11-08-2019 05:34

‎11-08-2019 05:34

Hello again @Jennyjo1184 

I wanted to check back in with you to see if the link I provided did indeed answer your question about step counts. Please let me know 😉

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