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Charge 3 not found by iPhone 8

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‎02-10-2020 06:30 - last edited on ‎02-11-2020 10:11 by Fitbit Moderator

‎02-10-2020 06:30 - last edited on ‎02-11-2020 10:11 by Fitbit Moderator

My phone suddenly can’t find my Charge 3. After completely resetting everything it still can’t find it. Tried my husbands Samsung still nothing. Did a live chat and while they were nice it was no help. Just saying it’s an issue they are working on and there is no estimated fix date to login on another device but that doesn’t work so I’m SOL. Anyone else having this issue?

 

Moderator edit: updated subject for clarity

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‎02-11-2020 10:16 - last edited on ‎09-21-2024 11:52 by Fitbit Moderator

‎02-11-2020 10:16 - last edited on ‎09-21-2024 11:52 by Fitbit Moderator

Hi @JennP0216. Welcome to the Community Forums!

Thanks for taking the time to troubleshoot your Charge 3 along with our Support team. I understand how you're feeling about this matter and appreciate your efforts while trying with your husband' Samsung phone. Every feedback posted in the forums is taken seriously as it helps us to improve our services and overall environment, so be sure that your comments won't go unnoticed. In regards to your inquiry, since our team has access to your case and tracker's details, I'd recommend to keep an open communication with them so they can further assist you and provide you with more details about their resolution.

I'll be around if you need anything else.

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