Charge 3 not getting text notifications

[alimacfarlane26]

Hi.. I’ve recently got a Fitbit charger 3 and for the life of me I can’t get it to receive text alerts from the iPhone 11.. 

I get everything else but not text 

please help

thanks

Ali 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @alimacfarlane26, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that you don't receive text notifications on your Charge 3. Thank you for confirming that you receive other type of notifications, I am here to assist you.

It’s important that you carefully review and update your notifications settings on your iPhone 11. I recommend following all instructions in Troubleshooting quick tips for iPhones.

Keep me posted on the outcome. 

[alimacfarlane26]

I have done everything possible and I still don’t get the text message notifications any help would be appreciated thanks Ali 

Sent from Yahoo Mail for iPhone

[09b]

Nothing will fix it unfortunately.  I’ve had the same issue for 6 mos.. Customer service just tells you the same steps to try, repeatedly.  They are not focused on a fix for the Charge 3, they were focused on releasing the Charge 4.  We’re out of luck unfortunately.  Infuriating. 

[LiliyaFitbit]

Hi @alimacfarlane26, thank you for your reply. It's nice to see your around, @09b.

@alimacfarlane26 I appreciate your efforts and the additional details. I recommend to re-pair your tracker to your Fitbit account: 

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

4. After set up, please confirm that your notifications are set up properly: How do I set up notifications?

@09b thank you for joining the thread and sharing your experience. I totally understand how you are feeling and appreciate your feedback as it helps us to keep improving.

Let me know how it goes, I'll be around. 

[FunGov]

I’ve had the same problem for months and tried all the steps listed 100x. Guess I’ll resign myself to an over priced watch that tracks steps 😡

[LiliyaFitbit]

Welcome to the Fitbit Community, @FunGov.

Thank you for joining the thread and sharing that you're experiencing the same issue. I totally understand how you are feeling and I am here to help. Thank you for following out troubleshooting instructions. I would like to confirm if you're on iOS 13.3 or higher, and if you're not receiving only text notifications or you don't receive notifications at all. 

Looking forward to your response.  

[09b]

I will not take any more troubleshooting suggestions from Fitbit. It is a way to push the problem/customer down the road. I have tried every troubleshooting tip known to man, about 100 times each. I’m tired of getting repetitive suggestions from new moderators over & over. I’m giving up on Fitbit. Unfortunately, I thought i was a lifelong customer, started off years ago with the zip, then upgraded to flex, alta hr, charge 3 and bought the following in addition for my husband kids: zip, Charge 2, Ace. Lot of money & years put into Fitbit, but unfortunately you failed me. Moving on.

Sent from my iPhone

[LiliyaFitbit]

Hi @09b, thank you for your reply. I am sorry for the delayed response. 

Thank you for following our troubleshooting suggestions, I am sorry to hear the issue persists. I understand how frustrating this is for you as you have been a Fitbit customer for a long time. I apologize for any disappointment. Upon checking with our Support team, I was told that you have already contacted them. I've sent the information to them, please keep an eye on your inbox for further assistance.

Let me know if you have any questions.