Charge 3 not longer pairing via Bluetooth

[Train7Man]

I have an Iphone 6 which has been recently had the latest IOS update. Since this have been unable to transfer information from the tracker (Charge 3) to the phone.  I have action-ed all the suggestions on the "My fitbit device isn't receiving notifications from my phone" topic". I have been trying and retrying for over a week, and tried again today. and have got the latest fitbit update. Still am unable to get connections. It seems to not able to find/connect with Bluetooth. I did update the fitbit app at least twice today, and on the first time it did ask whether I want to connect with Bluetooth which I yes. I checked with Bluetooth and it showed Fitbit, there went to my Charge 3 and restarted that and it could not make connection. I rechecked Bluetooth and found that fitbit had disappeared. On the 2nd time I did not get the option to connect with Bluetooth.

As I am going bald hope you can help to resolve issue.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello @Train7Man 

I see your having a Bluetooth/Syncing issue. I hope I can help you. 🤣 There is no need to go bald as you stated. Let’s just try a fresh install of your Fitbit App. I have noticed that doing this gives you the best shot of resolving this sneaky Bluetooth syncing issue. You will not lose your Fitbit data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues. I’m hoping this helps.... Please come back and let me know if this resolves your issue and answers your questions 😃

[Train7Man]

ok followed your procedures still have no connection between charge 3 and iphone however bluetooth show charge 3 connected but no 'i'. Also system shows as still looking!!

[SunsetRunner]

@Train7Man 

If Bluetooth is showing your tracker you are indeed connected. Are you trying to get your notifications (like calls, text etc) to work? That is totally different 

[Train7Man]

Hi
Everything works okay but not the fitbit, I just assumed that Bluetooth was the culprit, as it was not showing fitbit, now it is. So am in a further quandary,
David 

[SunsetRunner]

Hello again @Train7Man 

let’s try restarting your Charge 3. Again you will not lose data doing this.

heres how:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.
   
   😉 please let me know if this answers your question 

[SunsetRunner]

hello again @Train7Man 

You are indeed connected to your tracker if it’s showing connected in your Bluetooth. If you want the “ I “ in Bluetooth to show (for System Notifications) then try this:
Tap your profile picture in upper left

scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”

scroll down and tap notifications 

enable the notifications you want in green 

now simply tap “today” at the bottom of your screen to get back to the main page 

Now lets make sure your iOS device is set up correctly:

go to:

device>settings>location services >Fitbit> select Always 

also Go to:

device setting>Fitbit>Location>select Always 

also go to:

device settings >notifications >messages>Select always under show previews 

now go to your Bluetooth settings and look for your Blaze and see if there is a small letter “ i “ with a circle around it. If there is tap that little “ i “ and see if now the Shared notifications appears. If so enable it.

If your able to complete all that try sending yourself a text. 

😃 I’m hoping for success. Keep me posted

[Train7Man]

Hi
Age is a problem  !!!
Going over what you said have looked in location services Fitbit does not appear ????
Assume it needs to be there so how should I set it up ??
David

[SunsetRunner]

Hello again @Train7Man 

we need to toggle your location then. Let’s start by tapping your exercise tile in the Fitbit app. If you don’t have the exercise tile showing in the main page of the Fitbit app (where all your current challenges are) then tap Discover at the bottom left, then tap Health & Fitness Stats, then find exercise and tap it. Look to the bottom and tap “Add to today”.... that will pop you back to the main page. Now find the exercise tile and tap it. Look to the upper left and tap the stopwatch icon. Now tap “Enable Location Services” , then open settings and make your selection. (If it doesn’t let you select always then select when using the app) .....now go back to the Fitbit app and answer WiFi prompt. Now  go directly to your iOS setting and now you can change it to always. Gosh I hope all this makes sense. 
😉 keep me posted

[Train7Man]

Hi
Done all that so fitbit on location services, and still showing on bluetooth, so I think that is everything is set up on the iphone. ??
However still 'no device found' so looking like a problem with charge 3 ??
David

[SunsetRunner]

@Train7Man 

Go back to my instructions on how to restart your Charge 3 and do those steps several times.

[macbear]

Solution : Had same problem - go to Settings > Privacy > Bluetooth and toggle on Fitbit

[SunsetRunner]

Hello @macbear 

Thanks for your help. It’s actually his Charge 3 that’s not responding currently  😉 Hopefully a restart will resolve this.

[SunsetRunner]

Hello again @Train7Man 

I haven’t heard back from you and I just wanted to check if your still experiencing issues or has my suggestions helped resolve them please keep me posted. 😃

[TeoFamily5]

thank you! it worked. I'm very happy.

[SunsetRunner]

I’m really happy this helped you @TeoFamily5 ! Happy Stepping!!😃

[Train7Man]

Hi
Sorry I have not been back earlier.
But have been trying to connect my phone to the Charge 3 and have tried to do this for at least a dozen times and each time "No device found". Nothing has changed on the phone all as was set up yesterday. Any thoughts.
David 

[SunsetRunner · Accepted solution]

Hello again @Train7Man 

I think you best course of action should be to call Fitbit Customer Service. They should be able to help you in more ways then all the suggestions I offered. Before you call do check that your device is indeed compatible with the Fitbit app here: https://help.fitbit.com/articles/en_US/Help_article/1866/?q=Compatible&l=en_US&fs=Search&pn=1 Also when you call Fitbit Customer Service please tell them all the troubleshooting steps you have already taken to help both you and the representative you will be speaking to. You can find ways to contact Fitbit Customer Service here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

I do wish I could have been more help. Good luck to you. 

[LizzyFitbit]

Hi everyone. It's great to see you here in the Community Forums, and welcome to our new members. I'm sorry for the delayed response and let me continue helping you.

@macbear and @SunsetRunner, thanks for helping our friends. You guys are great and I'm glad your suggestions worked for you, @TeoFamily5.

@Train7Man, thank you also for your efforts while trying to reconnect your Charge 3. I've confirmed that your iPhone 6 is a supported device and since the issue persists, I've gone ahead and contacted our Support team so they can create a case on your behalf. Keep an eye on your inbox, you'll receive an email from them shortly.

I'll be around if you need anything else.