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Charge 3 not showing on challenges

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‎06-08-2019 23:23 - last edited on ‎06-09-2019 11:20 by Fitbit Moderator

‎06-08-2019 23:23 - last edited on ‎06-09-2019 11:20 by Fitbit Moderator

I am having issues with my steps. My steps and challenge steps are not matching there is a difference of 5k it’s stopped syncing the challenge what do I do? 

 

 

Moderator edit: updated subject for clarity

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‎06-09-2019 11:22

‎06-09-2019 11:22

@helly82 Welcome! It's great to see you around! 

 

Let me help you with the steps not showing on your Challenges. Have you manually logged any activities? Could you share a screenshot of your activities on your account? Manually logged activities or steps from third party apps won't count towards challenges. You can read how this feature works here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-10-2019 05:51

In response to AlvaroFitbit

‎06-10-2019 05:51

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3E84A399-BEF1-47CF-892D-1E7140AA3F4D.png

I don’t have any other fitness apps so not that issue. Everybody is in the same time zone 

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