Charge 3 not syncing / not getting notifications / sleep / weather.

[mquinlan26]

I'm finally reaching out after trying several times - not an exaggeration - to:

a.  Sync all day

b.  Get notifications

c.  Get by sleep

d.  Get the weather

Not one thing works all the time.  The first day, I was able to get my notifications, but only the first day.  Since then, I haven't been able to get notifications.  I rarely get the weather.  I haven't been able to "Sync all Day" since the first day.

I've been a Fitbit Loyalist since September 14, 2013.  I've owned the Zip, Flex, Blaze, Alta and Alta HR.  Until this unit, I've been very satisfied. 

I've gone through the troubleshooting, all the steps, one at a time.

I purchased the Charge 3 in November so I know I can't return it.  I would rather it worked.

Please, what can I do? 

Regards,

Maureen Quinlan-Sears

Moderator Edit: Clarified Subject + Format.

[Rich_Laue]

May I ask what type of phone you are having issues with @mquinlan26.

It sounds like it might be a sync problem but there is no mention of steps not syncing to the Fitbit account.

[mquinlan26]

I have an iPhone 8 with the latest with up to date iOS 

still not not syncing steps, notifications, sleep, exercise, etc., consistently or at all.  Completely frustrated at this point and ready to trash the device.

[James_Vierkant]

Did you ever talk/email with customer service?

[MarcoGFitbit]

Hello @mquinlan26, I hope you're doing well, it's nice to see you around. It's great to see you too @Rich_Laue and @James_Vierkant, thanks for all your help. 

@mquinlan26 First of all, I would like to apologize for the delay in the response. I appreciate you have shared your experience with us. At this moment, all the issues you're listing seem to be linked to your Charge 3 not syncing correctly, so please follow these steps:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

If these steps don't seem to work, my best recommendation is to set up your Charge 3 as a new device to reset the connection between the tracker and your phone. To set up your Charge 3 as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome. 

[mquinlan26]

Oh yes, I sent emails.

[MarcoGFitbit]

Hello @mquinlan26, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back. However, would it be possible for you to confirm if you were able to try the troubleshooting steps provided earlier? If you have tried them and your Charge 3 is still experiencing issues, please reply to us with the following information:

• iPhone model you're using.
• OS version running in your phone. 
• App version installed (go to Account > Help in the Fitbit app to get it)
• Charge 3 version (go to Account > Charge 3 to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you.