10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
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SunsetRunner
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
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The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
Accepted Solutions
10-11-2018 07:28
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10-11-2018 07:28
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Hello everyone, I hope you're doing well.
I appreciate your participation in the Forums and for having taken the time to report this to us. I would like to thank those of you who have replied and let us know that after restarting your Charge 3 your issue has been resolved, I'm very glad.
For those of you who haven't tried it yet, please restart your Charge 3. If this doesn't help, I would like to suggest you the following:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone again.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
10-10-2018 15:38
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10-10-2018 15:38
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I’m having the same problem. It started yesterday sometime between 3-4 pm.
10-10-2018 15:57
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10-10-2018 15:57
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Just got mine today. Try again - it took awhile but worked. But it doesn’t seem that specific things were installed
10-10-2018 16:33
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10-10-2018 16:33
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Same here. Mine worked perfectly for one day and then disconnected from my phone and won’t sync back up after restarting everything
10-10-2018 16:59
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10-10-2018 16:59
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I’m dealing with the same thing. 😞
10-10-2018 21:48
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10-10-2018 21:48
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Same issue...seems Fitbit has a pretty big problem with the Charge 3!
10-10-2018 22:02
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10-10-2018 22:02
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Same thing. Fitbit can’t link when I search for it on iPhone Bluetooth. This is after 5 days of no problems
10-10-2018
22:41
- last edited on
10-15-2018
15:09
by
MatthewFitbit
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SunsetRunner
10-10-2018
22:41
- last edited on
10-15-2018
15:09
by
MatthewFitbit
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My fitbit is working after restarting it as told Here:
https://help.fitbit.com/articles/en_US/Help_article/1186
Moderator Edit: Fixed link
10-11-2018 05:56 - edited 10-11-2018 06:19
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10-11-2018 05:56 - edited 10-11-2018 06:19
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See my solution below. Worked for me when the other link was broken.
10-11-2018 06:09
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10-11-2018 06:09
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My charge 3 will not sync...when I clicked on the article posted about fixing this issue, the article no longer shows up.
10-11-2018 06:40
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10-11-2018 06:40
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Well I posted what works but they are deleting the posts.
You have to restart the Fitbit.
Basically, attach the power cord then hold the button down for 8 seconds.
It still seems to be an issue they need to fix, but restarting it seems to be a temporary fix.
10-11-2018 06:52
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10-11-2018 06:52
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I’m having the same issues Turned Bluetooth on and off. Restarted phone. It hasn’t synced since yesterday
10-11-2018 07:28
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10-11-2018 07:28
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Hello everyone, I hope you're doing well.
I appreciate your participation in the Forums and for having taken the time to report this to us. I would like to thank those of you who have replied and let us know that after restarting your Charge 3 your issue has been resolved, I'm very glad.
For those of you who haven't tried it yet, please restart your Charge 3. If this doesn't help, I would like to suggest you the following:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone again.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
10-11-2018 11:32
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10-11-2018 11:32
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Thank you problem solved!!

10-11-2018 11:39
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10-11-2018 11:39
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How do you restart a Charge 3

10-11-2018 12:16
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10-11-2018 12:16
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Later today after restarting it, I had another problem where it became unresponsive.
IT LOOKS LIKE the original battery charge it came with that lasted me all week did not register a correct reading. Before it became unresponsive it was reading about 60% battery.
When it became unresponsive I decided to charge it up anyway & it just came back on and was showing only 20% battery.
It seems to me that the low battery I was unaware of, also caused the lack of syncing up.
I'm not sure, but I hope after a full charge, it will work as I'm expecting!
Hope that helps someone....

10-11-2018 16:26
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10-11-2018 16:26
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I have the exact same problem

10-12-2018 08:45
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10-12-2018 08:45
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Connect the charge 3 to the charger then press and hold the “button” on the left side for 8 seconds. A smiley face should appear on the screen. This should reconnect the Fitbit to the app in about a minute. If it doesnt, make sure your phone Bluetooth is connected to charge 3. Mine initially said not connected when I checked my phone settings, so I turned off Bluetooth, then turn it back on and pressed to connect to the charge 3.
10-12-2018 17:56
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10-12-2018 17:56
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Mine won’t reset. It goes to the screen wake / Notifications screen an then goes black.
No smiley face, and still not synching

10-13-2018 04:39
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10-13-2018 04:39
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Link not working

