10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
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SunsetRunner
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
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The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
11-26-2018 23:51
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11-26-2018 23:51
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This is happening all the time. I cannot restart the phone several times, restart the Fitbit, restart the Bluetooth over and over again every time I want to sync. It’s supposed to sync all day. I cannot spend an hour trying to get the thing to sync. A real solution I’d needed for this.
I am considering returning the charge3 and going back to using my charge2
11-27-2018 06:06
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11-27-2018 06:06
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Hello @JoyceW, have a warm welcome to the Fitbit Community.
I appreciate you have joined the conversation and let us know the troubleshooting steps you've tried so far in hopes to resolve this issue. At this moment, I would like to gather some information from you so we can check this situation further, please reply with as much information as possible:
- iPhone model you're currently using.
- OS version running on your phone.
- App version installed on your phone (go to Account > Help to get it)
- Charge 3 version (go to Account > Charge 3 to get it)
Thanks for your patience and understanding, we'll be waiting to hear from you.

11-28-2018 08:16
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11-28-2018 08:16
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The problem occurs at anytime but is easier to fix if I am not near any other connected bluetooth devices.
It happens on the iPad and I have no devices, other than the charge 3 connected to that. It happens on the Android phone even when I am away from home and not connected to other devices.
Sometimes restarting the bluetooth will work but not usually. Restarting the phone works more often but not al lm the time. Restarting the Fitbit works occasionally but is the least likely to work.
I've found that restarting the phone when I'm not in the vicinity of other bluetooth devices is the most likely way to get the sync working but not 100%
None of these options are practical especially when I often have to try them a few times.
Joyce

11-28-2018
11:29
- last edited on
11-29-2018
06:50
by
MarcoGFitbit
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11-28-2018
11:29
- last edited on
11-29-2018
06:50
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MarcoGFitbit
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Only 1 device should be paired.
Sent from my iPad

11-28-2018 11:36
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11-28-2018 11:36
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11-28-2018 12:45
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11-28-2018 12:45
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Sent from my iPad

11-28-2018
12:51
- last edited on
11-29-2018
06:51
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MarcoGFitbit
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11-28-2018
12:51
- last edited on
11-29-2018
06:51
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MarcoGFitbit
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That has been done many times. Many people are complaining about the same thing. It is only paired to one the phone now and I'm not even in the same state as the iPad and it will not pair. I've restarted the phone twice. This is a bluetooth problem with the charge 3.
Sent from Yahoo Mail on Android
UPDATE:
I've been wearing fitbits for over 5 years and never had these problems before. I'm very dissatisfied with the charge 3.
11-28-2018 13:30
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11-28-2018 13:30
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Sent from my iPad

11-29-2018 06:55
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11-29-2018 06:55
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Hello @JoyceW and @Kaisercat, I hope you're doing well, thanks for coming back.
@JoyceW, please note that as @Kaisercat mentioned, your Charge 3 should be connected to only 1 device, that means that your Charge 3 can sync with your Android phone and your iPad but will establish a Bluetooth connection with 1 of them. If your Charge 3 has established a Bluetooth connection with your iPad, you will receive Notifications from the iPad when in range and your Android phone might not send them to the tracker.
At this moment, I would like to suggest to you go to the Bluetooth settings on your phone and iPad, check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device on both devices. After that, restart the Charge 3 and pair it again as a new device on your primary mobile device;
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
- When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
When you want to sync with the other mobile device, turn off the Bluetooth on your primary one.
I hope this can be helpful, give it a try and keep us posted.
11-29-2018 07:03
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11-29-2018 07:03
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Look at all the posts on here. This is a bluetooth problem with the fitbit. Restarting the phone over and over again is not a solution.
I'm going to have to return the fitbit if this is the best answer you can give me.
Sent from Yahoo Mail on Android
12-03-2018 08:11
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12-03-2018 08:11
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Hello @JoyceW, I hope you're doing well, thanks for letting us know you've already tried the troubleshooting steps provided earlier.
At this moment, I would like to gather some information from you so we can check this situation further, please reply with as much information as you can:
- iPhone model you're using.
- OS version running on your phone
- App version installed on your phone (go to Account > Help to get it)
- Charge 3 version (go to Account > Charge 3 to get it)
Thanks for your patience and understanding, we'll be waiting to hear from you.

12-03-2018 08:17
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12-03-2018 08:17
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12-04-2018 07:22
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12-04-2018 07:22
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Hello @JoyceW, I hope you're doing well, thanks for coming back.
Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.
In case you need anything else, please feel free to reply as well. Happy stepping.

12-05-2018 14:43
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12-05-2018 14:43
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My new fitbit charge 3 suddenly stopped synching to my iPad. It also will not synch to my iPhone. The iPad is older, the iPhone is much more recent. All I can find on your support web-sites are about restarting devices, logging out and back into your app, turning off and back on Bluetooth... etc. ..... none of that works. Fitbit needs to fix the app.
12-05-2018
17:43
- last edited on
01-29-2019
13:45
by
EdsonFitbit
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12-05-2018
17:43
- last edited on
01-29-2019
13:45
by
EdsonFitbit
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I had the same problem. First of all you can pair with only 1 device. I had it paired to both iPad and iPhone 8+.
I went to Bluetooth settings on both devices and and removed the Charge 3. Then I paired again only to the iPhone and things work great now!
Sent from my iPad
Moderator edit: all-caps

12-06-2018 03:26
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12-06-2018 03:26
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Hello @C_exercise, have a warm welcome to the Fitbit Community. It's great to see you too @Kaisercat, again, thanks for all your help.
@C_exercise, I appreciate you've taken the time to share your experience with the Charge 3. Please note that your Charge 3 will establish a Bluetooth connection with one of your devices, which might make the other device have trouble syncing. At this moment, as @Kaisercat mentioned, please go to the Bluetooth Settings on both device and remove the Charge 3 from the list of paired devices, then go to the Fitbit app on your phone and enable Notifications or All-day Sync. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
I hope this can be helpful, if you need anything else, don't hesitate to reply.

12-06-2018 09:54
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SunsetRunner
12-06-2018 09:54
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Well, regarding this sync issue with may Android phone (fully update to date, etc, etc) I've joined the ranks of disappointed Charge 3 users.This problem should not be marked as "Resolved". Though the effort is appreciated, this solution is a cumbersome workaround at best, not a fix. Interestingly, I do not have the problem at all with my Huawei Mediapad 5...no issues syncing. I will try my Surface Pro tonight and if that works, then I will keep the Charge 3. If not, then I will return for a refund (thanks Amazon).

12-06-2018 11:07
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12-06-2018 11:07
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Sent from my iPad

12-06-2018 12:07
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SunsetRunner
12-06-2018 12:07
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Good suggestion, but only one of the two had Bluetooth enabled at the time. This does make me wonder if my Hauwei phone is not compatible, as it is not on the compatibility list, but neither is the M5 tab. I've got until end of January. Then I will return if no fix.

12-08-2018 11:24
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12-08-2018 11:24
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Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board, it's nice to see you too @Kaisercat, I hope you're doing well.
@SunsetRunner, I appreciate your participation in the Forums and for sharing your experience with your Android phone. As mentioned earlier, this board is dedicated to iOS devices. Please note that both operating systems work differently and we can't assume that when an issue gets resolved on one of them, will be automatically be resolved on the other, that's why I would like to suggest you check our Android App Board for more information about this issue affecting your specific phone.
As mentioned earlier too, when a thread is marked as resolved is because a member of the Community has marked it as resolved because they have found the instructions helpful and the issue has been resolved on their side.
Thanks for keeping our Forums organized, have a great day.

