Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[robynhoppermack]

Hi
It is so frustrating as everyone seems to be having the same problems and they don't seem to be able to fix it.




Sent from my Samsung Galaxy smartphone.

[kelskamp]

does not  work. I was on with support for over 2 hours. Mine hasn't sync'd in weeks, support won't replace and they tell me it's a global problem. ?

Moderator Edit: Format

[robynhoppermack]

Maybe they should fix their software.



Sent from my Samsung Galaxy smartphone.

[RNMe]

Well....   obviously they should fix the software.   (Assuming, likely reasonable, that it is a software problem.   However perhaps hardware - in which case warrenty will come into play...)   I'm sure they are trying  (my best attitude of the New Year!) and this community providing clues will perhaps help them.  (I remember when code was in bytes or occasionally Kb - not mega...

So, here's another clue.   I was about to give up on the Charge3, and use the Charge2 again (which is indeed perfectly functional - I wonder if the app will allow one to use two devices interchangeably without messing up data?...).   So I took the android app which was not sync'ing with the Charge3, and chose the Charge2  (needed to update the clock on it as battery had run down).   Lo and behold, the app sync'ed both devices.   This happened twice with a failure to sync on the Charge3 choice in between.  So perhaps the kludge option, for those who have two devices, is to try to sync on the other device....

Doesn't make a drop of sense to me but I'm not a programmer...

R

[robynhoppermack]

I still have a working flex which syncs properly but as soon as I load Charge 3 it takes over.
I believe their software has bugs they haven't found a solution to yet
All tge solutions they offer don't work.



Sent from my Samsung Galaxy smartphone.

[_Max_]

I was able to sync after clearing user data on the device, everything else didn't work, lost two weeks of data.

[kelskamp]

I might have to try that again, we did a reset but nada... how did you do the hard reset? i'm not sure I know how to do that. 

[_Max_]

On the device swipe all the way to the right "Settings" -> "About" -> "Clear User Data"

[Sparra6]

My Fitbit only managed to start syncing again once I started charging and held the power button down to reset it. So brilliant, working again. Just the 6,000 steps I have lost since the last resync. I have had this Fitbit 3 days and won’t be impressed if this happens every 3 days. 

[JoyceW]

It's hard to say what actually "works".  Sometimes restarting the bluetooth on my phone works, most times it doesn't.  Sometimes restarting the fitbit works but rarely.  Sometimes restarting the phone works. I have removed then re-added the charge3 from the app and that did not help.

 There are times when it has no problems syncing for a few days.  Then it will go days not being able to sync.  This has been going on for months and no real help from fitbit. 

I have using fitbits for years and have recommended them many people.  But I cannot recommend it anymore.  

[WhataStep]

I actually had 3 devices loaded on iphone fitbit app. Charge 2, 3 and Blaze. they were interchangeable dependent on which I chose to wear. I have since removed all but my 3 by deleting the devices and had zero incidents since my initial post which required a phone power off/on. 

[Sherrybaby41]

My charge 3 quit syncing after the update it was fine before that! I have tried all the suggestions no luck! From the pages of problems I see here I think fitbit needs to figure it out or they will loose a lot of customers. I now wish I had updated to a different brand!

[robynhoppermack]

Me too.



Sent from my Samsung Galaxy smartphone.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your constant updates and feedback provided. Please note that if you have already tried the troubleshooting steps and have restarted your Charge 3 and are still having trouble syncing, please try to perform a Factory Reset on it by going to the tracker Settings app and tapping on About > Clear User Data. Keep in mind that this will remove all the information that hasn't been synced yet, along with your apps and settings and you will need to set up the Charge 3 as a new device. 

To set up your Charge 3 as a new device:

1. Do not remove the tracker from the Fitbit account. 
2. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.
6. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else we can do for you, please let us know and continue keeping us updated. 

[robynhoppermack]

Another unhelpful solution. I wastold to try this and it made no difference. I suggest fitbit fix the bugs at their end or risk losing their reputation



Sent from my Samsung Galaxy smartphone.

[Kaisercat]

Keep on trying. Don’t give up.

Sent from my iPad

[Bilbo23]

Kaisercat, wrong answer, as I have said before. Fitbit probably took shortcuts on their Bluetooth design and are getting caught out by new versions on Android and iOS. It is a product engineering problem, which is the more difficult because Apple at least are not blameless - the early releases of iOS 12.1 caused all sorts of problems, and I had one app which claimed to be iOS 12.1 compliant, was completely messed up by the first 12.1 release, and works perfectly now. So the production versions of iOS might not be fully interoperable with the pre release versions given to developers. I reiterate, this is an industry problem, not one the users can deal with.

[Kaisercat]

Give it away. I’m sure it will work with other people.

Sent from my iPad

[robynhoppermack]

If that's the case why are so many other people making the same comments. Would you like to swat yours or are you just being smart?

[Barders]

It's very hit and miss, what's working for you now may not work for you later in the week. I swapped out my charge 3 for a new one, it takes 7/8 attempts to synchronise and tonight my charge 3 can't be located buy the Fitbit app. Considering the amount of people this is affecting (I would say most wouldn't take toa forum) something bigger is going on.