10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
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SunsetRunner
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
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The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
01-10-2019 07:06
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SunsetRunner
01-10-2019 07:06
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01-10-2019 11:45
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01-10-2019 11:45
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I think it's time to look internally for the issue instead of continually sending customers 'how to fix' instructions that don't work.
Sent from my Samsung Galaxy smartphone.

01-10-2019 12:19
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SunsetRunner
01-10-2019 12:19
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01-10-2019 22:17
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01-10-2019 22:17
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01-11-2019 16:10
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01-11-2019 16:10
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01-12-2019 10:38
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01-12-2019 10:38
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Hello everyone, I hope you're doing well.
I appreciate your participation in the Forums and for providing your feedback about this situation. @JuloSBW, thanks for sharing the troubleshooting steps you've performed in order to resolve this issue on your side, I'm sure they will be helpful.
@SunsetRunner, which Bluetooth error are you getting? Could you please reply with a screenshot of the issue?
@C_exercise, please note that if your device is syncing with one device but not with other, it's possible your device has established a Bluetooth connection with one specific device, which is preventing it from syncing with other devices, such as your iPad. To check this, go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, turn off Bluetooth on your phoen and try to sync with your iPad. I understand you're receiving messages from other users but please note that we do not control the actions of the members of the Community, you can always have the option to select "Ignore" when they send you a direct message and to unsubscribe from this thread by clicking on the gear icon next to the thread title and click on "Unsubscribe".
Thanks again for your patience, I have forwarded all your information to our team, once we have updates from them, we'll post it here in the official Forums. Have a nice day.

01-12-2019 15:56
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SunsetRunner
01-12-2019 15:56
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01-12-2019 17:17
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01-12-2019 17:17
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Sent from my iPad

01-14-2019 07:42
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01-14-2019 07:42
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Hello @SunsetRunner and @Kaisercat, I hope you're doing well, thanks for taking the time to reply.
@SunsetRunner, I appreciate you have come back and let us know you've already contacted our Support Team. I sincerely apologize for the inconveniences this situation has caused. In case you need further assistance, please feel free to contact our team again and provide the case number you were given, as they will be able to provide you more options.
@Kaisercat, thanks again for your insight about this situation. have a great day.

01-17-2019 10:09
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01-17-2019 10:09
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I tried everything in the list 1 - 8. The only thing that worked was #8 - when I removed my Fitbit Charge 2 to from my account and from the list of connected Bluetooth devices. I did keep my Fitbit Aria scale connected. Hope this helps!

01-17-2019 23:58
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01-17-2019 23:58
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Ive tried all of your steps. Fitbit has not synced since January 5th. Everytime I manually sync it it does not sync. Please help me.
01-18-2019
00:13
- last edited on
01-22-2019
07:15
by
MarcoGFitbit
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01-18-2019
00:13
- last edited on
01-22-2019
07:15
by
MarcoGFitbit
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Do you have any other fitbits on your account? Fitbit says you can have multiple devices on the account but I have found that it causes sync problems.
I cannot promise it will work but try removing any other devices. So far, this seems to be working for me.
UPDATE:
I urge you all to make sure you remove your old fitbits from the app.
I have been having problems syncing my Charge 3 since October. I tried everything over and over. It was so frustrating. Since I removed my charge 2, a couple days ago, my Charge 3 is syncing like crazy and I'm back to living my fitbit.
If you try this please let me know if it works
Fitbit support was no help in this discovery.m and have not acknowledged it as yet.

01-18-2019 11:26
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SunsetRunner
01-18-2019 11:26
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including the Charge 2. I restarted my phone, the Charge 3 (including the
long reset that’s not in the guide - tech support told me about it), and I
even restarted my WiFi. Nothing worked.

01-18-2019 11:31
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01-18-2019 11:31
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I tried deleting bluetooth devices from my phone too and it did not help.

01-18-2019
11:41
- last edited on
01-29-2019
13:51
by
EdsonFitbit
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SunsetRunner
01-18-2019
11:41
- last edited on
01-29-2019
13:51
by
EdsonFitbit
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I removed it from the app, but interestingly, it never showed in the phone. i always got an error when trying to add the Charge 3, so it showed in the app, but never in the phone under Bluetooth settings.
Moderator edit: personal info removed

01-18-2019 11:54
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01-18-2019 11:54
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My charge 3 only syncs using my data not Wi-Fi.

01-18-2019 12:04
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01-18-2019 12:04
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I just know that I've tried everything that was suggested and a whole lot more.
Even though the old charge 2 wasn't even paired to my phone or in the list of bluetooth devices i found the Firbit app was still trying to sync with it. I removed from the app and now my charge 3 is syncing all the time.
I really hope this helps everyone who is having problems. I know how frustrating it is.

01-19-2019 07:01
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01-19-2019 07:01
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This still does not work - there is a fundamental problem with Charge 3 and syncing! Very Disappointed - I have even rung the help desk they just tell you to do the same as you have said. My Fitbit has not synced for over 10 days - it is a complete waste of time and if I could I would return it for a full refund!
01-19-2019 07:15
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01-19-2019 07:15
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Now that I'm not fighting to get mine to sync, I really do love it.
01-19-2019 08:45
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SunsetRunner
01-19-2019 08:45
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