Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Kaisercat]

Right on! FITBIT CHARGE 3 is great!

Sent from my iPad

[Bilbo23]

Kaiser at, you don’t have the faintest idea what you are talking about. It appears to have a fundamental design problem.  Different batches of the product are probably different. If you haven’t had intractable problems you were just lucky.

[JoyceW]

Kaisercat, 
You are wrong.  It isn't our job to troubleshoot fitbit's syncing problems.  Yes, mine is working now but, if it had known that I would have to spend more than 3 months fighting with it to sync every day, I wouldn't have chosen it.  Fitbit support kept telling me to do the same things over and over again.  Not only did their instructions not work, they were impractical!  
I've been wearing fitbits for over 4 years and I love them.  Many of my friends and coworkers are wearing them now because of my recommendations.  But, I cannot reccomend fitbit if they won't sync and they are not supporting it.  And they are not supporting it.  After over 3 months they did not help me resolve the problem and never offered a replacement.  

[Kaisercat]

I agree FITBIT support is lacking. It does seem as though we are their beta testers, FITBIT CHARGE 3 is so far advanced compared to #1 and 2 with the features and scrolling ability: (I have had all of them) of course their will be problems with BLUETOOTH communication. Troubleshooting yourself seems the only fix now. Congratulations on your troubleshooting ability.

Sent from my iPad

[robynhoppermack]

So how did you get past the problem. Is there a solution?

[JoyceW]

For me it was my old Charge 2 was still connected to my account.  Even though it was not in my list of bluetooth devices and often not even located within 20 miles of me. 
Fitbit says you can have multiple devices but that isn't true.  While trying everything to sync I noticed that it was trying to sync to both the Charge 3 and the Charge 2.  I removed the Charge 2 and it's been working perfectly ever since.
>From the app, go to account then scroll down to devices.  Make sure you only have the one.
 One person said it didn't help.  I cannot see their phone but this solved the problem for me and 2 people I know.  

Good luck!

[SunsetRunner]

I got my money back. Going to buy an Apple Watch

[Kaisercat]

Apple Watch is much better A device. Fitbit charge 3 looks cooler and has a better battery life.

Sent from my iPad

[Nicole_Janssen]

Hello fitbit support,

So this is my second Fitbit charge 3 with problems (the first wouldn't charge after firmware update, could be a dead battery), i estimate that i allready spent around 20 hours in solving the sync issue with both devices.

- For this I installed the app on several devices. (Windows 10, nexus5x , huawei p9 , samsung a7).

- Before syncing all other devices where either turned off or BT was canceld.

- Did several reboots of the devices. -> through menu and with charger (8 seconds & 20 seconds)

- last sync date is 1st of Jan.

- device doesn't have weather information

- device receives incoming calls.

>my conclusion:

- the app isn't the problem as the problem proceeds over several devices.

- reset and hard reset won't solve the issue.... for now

please help

[MarcoGFitbit]

Hello @Nicole_Janssen, @Bcomeau68, @RaptorRealm and @HazelHall, thanks for joining the conversation, it's great to have you on board. It's nice to see you too @JoyceW, @SunsetRunner, @Barders, @Kaisercat and @robynhoppermack, I hope you're doing well. 

I appreciate your participation in the Forums, I understand some of you are having issues syncing your Charge 3 but please keep the conversation civil and refrain from using foul language or from personal attacks to other members of the Community. 

Now, if you're still having trouble syncing your Charge and haven't reached out our Support Team, please reply to me with the following:

1. iPhone model you're using.
2. OS version running on your phone. 
3. App version installed (go to Account > help to get it)
4. Charge 3 version (tap on the tracker's picture to get it)
5. Exact list of troubleshooting steps you've tried so far. 

If you have already contacted our Support Team and need further assistance, please reply to them in the case you've created, they will be able to provide you more options that we as moderators can't. 

Thanks for your patience and understanding, I hope you have a great day. 

[Bcomeau68]

Hi Marco,

Thanks for checking in and sorry to hear some are not playing nice.

As I stated in my post I was able to get my Charge 3 to sync. This is what
I wrote.:

I tried everything in the list 1 - 8. The only thing that worked was #8 -
when I removed my Fitbit *Charge 2* to from my account and from the list
of connected Bluetooth devices. I did keep my Fitbit Aria scale
connected. Hope this helps!

My cell is a Samsung Galaxy Note 8, Android version 8.

Thanks!
Bcomeau68

[JoyceW]

That is the same thing that worked for me.  I tried everything over and over again.  But nothing really worked until I removed me charge 2 from the fitbit app. 
I know of 2 other people who had the same problem that this has worked for.

[SunsetRunner]

This is an iOS thread.

[Bcomeau68]

Ok, but #8 of the instructions given worked on my Android, so...

[Nikkywolf]

Didn’t work for me tho. iPhone 8. I’m tired of trying everything over and over. When u buy something you expect it to work properly from the beginning. 

[robynhoppermack]

Can you explain #8 please

[Bcomeau68]

This is #8:

If your Fitbit device still doesn’t sync, remove all other Fitbit devices
from your account and from the list of connected Bluetooth devices on your
mobile device and try to sync.

[robynhoppermack]

I did try that. I also tried removing and reloading the program with all other devices pulled apart so they could not be picked up. I am very happy to say fitbit are replacing my Charge 3 so I am hoping the new one will work when it arrives as I had the original flex and it still works well and syncs without being prompted.

[MarcoGFitbit]

Hello @robynhoppermack, @Nikkywolf, @SunsetRunner, @Bcomeau68 and @JoyceW, I hope you're doing well, thanks for taking the time to reply. 

@Bcomeau68 and @JoyceW, I appreciate you have let us know your issue has been resolved after removing the device from your account and from the list of paired devices on your phone. 

For those who are still having trouble syncing, I would like to suggest you to update the Fitbit app, as a new update was released yesterday (Jan. 22nd) and then try the troubleshooting steps provided earlier. If you're still having trouble, let us know. 

We'll be waiting to hear from you, have a great day. 

[Kaisercat]

I have an iPhone 8+. Don’t give up!

Sent from my iPhone