Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Barders]

Good evening,

Where do I find the latest software update? Usually there is some notification within the app but none is showing on mine at the moment.
My Fitbit is still syncing sporadically, doesn't usually have a problem when using data full stop but just tried to update now using my home Wi-Fi (which is working) and nothing.

Thank you,

Moderator edit: personal info removed

[lkmeyer69]

Hi- I have been trying to synchronize my Charge 3 for over a week. I have followed all the sr.teps outlined and nothing is working. 

I am using an iPhone 8 plus

OS 12.1.3

Fitbit Charge version 20001.49.45

app- Fitbit 2.86 (810).

I would appreciate any help you can provide. 

Moderator edit: personal info removed

[FDsouza]

I tried all your steps. At the end I unpaired my charge 3 from my account and tried connecting back, I received the 4 digit code, upon entering the code the app is stuck on "connecting". 

What do I do???

My charge 3 hasn't been syncing for 5 days now. Purchased my charge 3 only 2 months ago...

[tina101282]

Hi- I have this issue as well it wont stay connected it wont notify me with txt or calls. Someone help please.

[SunsetRunner]

You all are doing much better than me. I got the latest update and still
the same errors. I have until 1/31 to return the two that I bought for my
wife and I. Looks like they’re going back.

[Kaisercat]

Has Fitbit offered you new ones? You have done all the troubleshooting I can think of!

Sent from my iPad

[Rainster]

I had the same issue. The latest update sorted the syncing issue. I have
all day sync always connected and the keep alive widgets all switched off
and it syncs now but takes about 30 seconds

I was sometimes getting notifications sometimes not. Changed a setting and
they all seem to be coming through now. I selected what's app as my primary
notification instead of messages.

The only thing i still can't sort is that it lights up when i move my wrist
at night despite me turning off screen wake and notifications

[SunsetRunner]

Nope!

[MarcoGFitbit]

Hello @FDsouza, @tina101282 and @lkmeyer69, thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @SunsetRunner, @Rainster, @Kaisercat and @Barders, I hope you're doing well. 

I appreciate you have updated this thread and shared your experience. At this moment, I'm seeing several other situations other than syncing. If you're still experiencing issues with your Charge 3, please reply with the following:

1. What is the main issue (syncing, setting up, notifications, etc)?
2. Which troubleshooting steps have you tried so far.?
3. Which iPhone are you using?
4. OS version running on your phone. 
5. App version installed on your phone (go to Account > Help to get it)

This will be helpful for me to address your situation in a prompt manner. Thanks for your patience and understanding. 

[SunsetRunner]

The main issue is it doesn’t work. When I add the Charge 3, there’s a
bluetooth error that says the operation failed. Despite the failure, the
Charge 3 shows in the app (though not in the iPhone 7+ list of Bluetooth
devices). The app says the Charge 3 needs an update, but no matter what I
try, it will not download the firmware update. There’s a different
Bluetooth error. I’ve done all the Fitbit updates, my iOS is up to state
and I have excellent internet service. None of these things matter.

Please remove me from this community so that you can leave me alone. I’m
sticking with the Charge 2, which always syncs and each time I remove it to
try with garbage Charge 3, the Charge 2 adds with no problem.

But I’ve stated all of this before and all you do is say that I can contact
tech support. Tech support was supposed to get back to me weeks ago.

[Kohbbb]

Bluetooth on off done 

Bluetooth deleted other devices 

Phone on off done 

Fitbit reset

Fitbit force stop done

All above tried, still can't sync since 14days ago. 

What do i do next? 

Or who should I call? 

Or how do I return the product.  It's less then 6months. And I live in Singapore. 

Thanks bee bee

[Kaisercat]

You’ve had it for 6 months? When did it stop syncing?

Sent from my iPad

[lkmeyer69]

I unpaired my Charge 3 and my iphone--then set it up again as a new device.  Worked for less than 12 hours. As of this afternoon, will not sync with my iphone.

[Kaisercat]

Do a complete shutdown of your iPhone. That may work

Sent from my iPad

[SunsetRunner]

Each time I tried, I went through the process of setting it up as a new
device, which never worked fully.

[FitRichard]

The "Accepted Solution" did not work me, though I did not try connecting my tracker with another device (Fitbit 3 is not supported by computer).

I tried every method of restarting, unpairing, charging and not charging to try and sync my tracker, but it never worked.

However the solution in https://community.fitbit.com/t5/Charge-3/Charge-3-won-t-sync-and-won-t-pair-after-removing-it/m-p/32... did work for me! Essentially, disconnect your tracker, clear the user data on the device, and then pair/connect the tracker. This worked for me after so many different attempts.

[SunsetRunner]

That didn’t work for me either unfortunately. Thanks!

[SunsetRunner]

There is something defective with the Charge 3 not syncing. I spent hours on the phone with support last week, only to have the problem again this week. I can’t spend hours going through this every week. Think Fitbit needs to issue a recall on these. 

[SunsetRunner]

They won’t do that.

[MarcoGFitbit]

Hello @SunsetRunner, @SunsetRunner, @FitRichard, @Kaisercat and @lkmeyer69, I hope you're doing well, it's great to see you around. Have a warm welcome  @Kohbbb, thanks for joining the conversation. 

@FitRichard, I appreciate you have let us know your issue has been resolved, I'm very glad.

@SunsetRunner, @lkmeyer69 and @Kohbbb, Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.