10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
03-14-2019 18:44
03-14-2019 18:44
03-17-2019 13:55
03-17-2019 13:55
All was fine when I first got my fit bit 3 now no notifications or text alerts or sleep data.i get steps . Now won’t pair on my iPhone tried all the information given . Tried rebooting. Give up now, expensive buy just to get a step counter.
03-17-2019 14:11
03-17-2019 14:11
03-18-2019
03:48
- last edited on
03-18-2019
14:01
by
SelmaFitbit
03-18-2019
03:48
- last edited on
03-18-2019
14:01
by
SelmaFitbit
Your Iphone has an app if you just want a step counter. Please chat with
them so they can see all the problems. maybe they can do a recall.
Linda Bologna
Moderator edit: removed personal info
03-18-2019 06:51
03-18-2019 06:51
Thank you Lbologna3 after weeks of my fit bit not giving me text or calls and just steps. I thought I would take it back to John Lewis for a refund. Today for whatever reason everything is working. How I just don’t know.
03-18-2019 07:34
03-18-2019 07:34
03-18-2019 08:53
03-18-2019 08:53
03-18-2019 10:47
03-18-2019 10:47
Hi KIsercat I think you are correct, each time I contact customer services they say they are working on the problem . Mine worked ok for the first couple of weeks except for sleep tracking. Suddenly only the steps worked for more than weeks. Today all is working .amazingly without any help from me.
03-18-2019 10:57
03-18-2019 10:57
03-18-2019
10:59
- last edited on
03-18-2019
14:01
by
SelmaFitbit
03-18-2019
10:59
- last edited on
03-18-2019
14:01
by
SelmaFitbit
I have always left ALL DAY SYNC on, it didn't matter.
Linda Bologna
Moderator edit: removed personal info
03-18-2019 11:13
03-18-2019 11:13
03-18-2019 23:44
03-18-2019 23:44
I have done all the things it says to do when charge 3 won’t sync but still not working, hasn’t synced for 2 days now, can anyone help?? Thanks
03-19-2019
04:34
- last edited on
03-19-2019
13:26
by
AndreaFitbit
03-19-2019
04:34
- last edited on
03-19-2019
13:26
by
AndreaFitbit
Go to Fitbit.com and do a chat with one of their techs. They will go
through all the steps to try to resolve it for you.
Moderator edit: removed personal information.
03-19-2019 04:52
03-19-2019 04:52
03-19-2019 06:25
03-19-2019 06:25
03-19-2019 13:35
03-19-2019 13:35
Thanks for getting back to us. I apologize for the delayed response and will be glad to assist you.
@SabuM and @Barders, thank you for trying everything we have mentioned. I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.
Thank you for your advise @Lbologna3.
@Lynn1981, thank you for sharing your experience with us. Please let us know how it goes.
@Kaisercat, thank you for letting us know that your device is working and for your advise.
@Awilder1, thanks for trying to help.
@Slumber123, and @SharonBu have you been able to sync?
@Danitaro, thanks for your advise.
@Awilder1, thank you for sharing the steps that worked for you.
Please let me know if you need further assistance.
03-20-2019
10:55
- last edited on
03-22-2019
07:56
by
AndreaFitbit
03-20-2019
10:55
- last edited on
03-22-2019
07:56
by
AndreaFitbit
Thank you all for your help. Yesterday for some unknown reason I was able to get notifications. Today text went off and calls. Looking back I went to forget this device in phone settings, put it back on again and now all is well. But for how long isanones guess. Fingers crossed. Thank you all again .
Andrea Fitbit. Went to setting to forget this device, turned it on again and all was good. Today no text or phone had to repeat forget device again. Hope this is not a regular occurrence.
Moderator edit: updated post.
03-20-2019 12:48
03-20-2019 12:48
03-21-2019 05:03
03-21-2019 05:03
Kaisercat did exactly as you said and so far all is well.fingers crossed it stays that way .
Thank you.
03-21-2019
07:47
- last edited on
03-22-2019
07:58
by
AndreaFitbit
03-21-2019
07:47
- last edited on
03-22-2019
07:58
by
AndreaFitbit
As soon as I charge it, I have to re-sync it all over again.
Moderator edit: removed personal information.