Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Slumber123]

Hi Lbologna3  this is exactly what I have to do on most days. It would be great if you never need to do this, and sometimes more when you just expect it to do what you bought the Fit bit 3 for. Regards Slumber123. 

[MarcoGFitbit]

Hello @Slumber123 and @rompelstompel I hope you're doing well. 🙂

@Slumber123 I appreciate you have taken the time to provide your feedback. This is very helpful for us to improve the Fitbit experience, thanks for taking the time to reply. 

@rompelstompel, I've contacted our Support team on your behalf of your wife to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[MPlatts]

I’m having the same issues and I never had a problem with my HR.

i have 3 different smart phones and it won’t sync with any of them- I’m very disappointed.

[Awilder1]

Delete the Charge3 off of all of them,restart the Fitbit, and resync to
just one device. Ipad seems to work best. Apparently it cannot be paired to
more than one device at a time or it won't sync.

[Kaisercat]

That may be your problem. Charge 3 in most cases syncs to only 1 device. Go to your BLUETOOTH and deactivate all devices. Next go through the PAIRING process with only 1 (one) device. This worked for me. I had both my iPad and iPhone 8+ paired and only 1 of them was syncing. I deactivated all in BLUETOOTH and then paired only with iPhone and things work fine now. Gl!

Sent from my iPad

[vishalldhar]

Every week i have to follow this procedure, not sure what is wrong with the device,

[MarcoGFitbit]

Hello @vishalldhar and @MPlatts thanks for joining the conversation, it's great to welcome you to the Fitbit Community. It's nice to see you again @Kaisercat and @Awilder1.

@vishalldhar and @MPlatts thanks for taking the time to report this situation. If you have already tried the recommendations on this thread and the instructions kindly provided by @Awilder1 and @Kaisercat, please reply to us with the iPhone model you're currently using, OS version running on your phone and app version installed in your phone (go to Account > Help to get it), this will be very helpful. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Jk66]

Wish I had not bought fitbit 3. Sync problem every time I check my states. Never had this issue with fitbit 2. I will  take this product back to the shop if a solution to this  problem is not found.  It seems alot of people are having the same issue. 

[MPlatts]

I think Fitbit need to push a software issue - this has problems syncing, with both Android and IPhone s10 plus and XS max, respectively.

Sent from my iPhone

[MarcoGFitbit]

Hello @Jk66 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @MPlatts thanks for taking the time to reply. 

I appreciate you have taken the time to provide your feedback about this situation. Please note that the iPhone X/XR/XS/XS MAX are already listed as compatible devices. The reason I'm asking for more information about your device and the version of the app installed is to determine what is our next course of action, so I'd really appreciate if you can reply with that information. 

Thanks for your patience, I'll be waiting to hear from you. 

[SFSailLady]

This completely worked for me with my Charge 3 - thank you.

‎10-10-2018 22:41 - last edited on ‎10-15-2018 15:09 by MatthewFitbit

My fitbit is working after restarting it as told Here:

https://help.fitbit.com/articles/en_US/Help_article/1186

[SFSailLady]

My fitbit is working after restarting it as told Here:

https://help.fitbit.com/articles/en_US/Help_article/1186

[Awilder1]

Mine has also been working fairly well since January/February. I have it
set to one device, download every morning, restart when it has slow
sync,etc. I think it would be helpful if the setup instructions were more
clear and some of the claims changed. None of us were expecting these
issues so it appeared as tho the devices were broken. Truth goes far

[MarcoGFitbit]

Hello @SFSailLady thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Awilder1, I hope you're doing well.

I appreciate you have both let us know your devices are working correctly. @SFSailLady thanks for letting us know that resetting your device helped you with this matter. 

@Awilder1 I appreciate you have provided your feedback about our setup process, I'll make sure to forward it to our team so they can take it in consideration. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[tziva]

Although it was syncing just fine with my old phone for months, I'm unable to get my fitbit3 to sync with my current phone.  It shows up in my phone's bluetooth options, and the fitbit app sees it, but it times out after I enter the code to pair it (after being stuck at "Sorry the setup is taking longer than usual...." Connecting part for ages and ages).

I've tried:

• Turning off and on my bluetooth in my phone settings
• Verifying my phone's permissions allow for pairing
• Reinstalling the fitbit app
• Restarting the phone
• Restarting the fitbit
• Making sure the phone is fully updated
• Removed the fitbit from my account (from when I was using it through my old phone)

I've done these in the order suggested in this thread and in other orders as I have continued struggling to get it to work.

There are no other bluetooth devices nearby and my old phone has bluetooth totally disabled in the settings and the fitbit unpaired.  The fitbit is not currently paired with any other devices.

New phone is a Samsung S6 fwiw.  Old one was an S5.  I don't have any other supported devices to try to pair it with. 

[tziva]

Also, yes, my fitbit app has full permissions on my phone.  Forgot to note that.

[Awilder1]

Connect the fitbit to the charger,press the key for 8sec until the fitbit
shuts off and you see a smiley face and then try again to pair. If still
doesn't work you might have to go into your fitbit settings and clear
data,especially if it has been a little while since you've been able to
sync the data off-

[Sarge8]

If the solution is to remove all Bluetooth devices, that’s a poor solution. 

[Sarge8]

If a solution is to remove all Bluetooth devices from phone, that’s a pretty poor solution. 

[Sarge8]

The Charge 3 does not even show up on my Bluetooth device list. Message in App says it found Tracker, but searched for over 20 minutes, three different times, and never connected. 

[Sarge8]

On my way back to the store to return Charge 3. Not worth the time and trouble—and it still does not work.