Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[LizzyFitbit]

Hi @tziva and @Sarge8, welcome on board. It's nice to see you around @Awilder1.

@tziva I truly appreciate your efforts in trying our suggested steps, as well for sharing the model of your two phones. This shouldn't be happening and because our steps were exhausted, I've requested a case for you so our Support Team can give you a hand. They'll contact you via email shortly.

@Awilder1, thanks for stopping by and suggesting to perform a restart. I appreciate your help.

@Sarge8, thanks for taking the time to share your thoughts about your tracker's performance. I was informed by our Support Team that a case was opened for you and let me share that the suggestion to turn off the Bluetooth from other devices is to prevent any interference when connecting it. But, I see where are you coming from and appreciate your feedback about this situation.

I'll be around if you need anything else.

[Muirmart]

Nothing works - mobile device can see the charge 3 but no display on charge 3. Tried everything - the update has basically killed the tracker and it cannot be brought back. Does anyone test the updates before issuing?

[Slumber123]

Hello @Muirmart  I had a few problems after the update, I rebooted my charge 3 and now all is well again. I hope this works for you. 

[MarcoGFitbit]

Hello @Muirmart thanks for joining the conversation, it's great to have you on board. It's nice to see you around @Slumber123 I hope you're doing well.

@Muirmart I appreciate you have joined us and let us know about this situation. At this moment, please try the troubleshooting steps recommended by @Slumber123 and restart your Charge 3, then leave it plugged in for 2 hours and tap on the screen to check if it's responsive. If not, please let us know so we can check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[rsrqjm]

Despite following endless resets and reboots, my first Fitbit 3 simply would not work consistently. I got a second one, and it worked fine for about three weeks - then the display went dark and I don’t know how to fix it. The company certainly gave it a try replacing my first one, but there is a systemic problem with this product. I’m done with it.

Get Outlook for iOS

[Muirmart]

Thanks - have now gone for a Garmin - just could not get the Fitbit to work any more after the update and tried all the kind advice given.

Sent from my iPad

[Muirmart]

Thanks Marco - tried all the advice and nothing works. Have now bought a Garmin. Clearly a problem with Fitbit and have now given up using it.

Sent from my iPad

[Weeozzy]

Why is this device not re-called It clearly does not work I have to spend hours every other day Un- installing the app from all my devices and re- installing  to get it to sync it is so frustrating !,

[Awilder1]

Good question.

[Sarge8]

I returned mine. Not worth the trouble.

Get Outlook for iOS

[Slumber123]

Hi Sarge8 sorry to see you have given up on your fit bit. But I must say it took quite a few weeks to be able to get everything going smoothly with mine. Update recently caused me some problems but rebooted it and after a while all was ok. Hope your ok now. 

[LizzyFitbit]

Hi @rsrqjm, @Muirmart, @Weeozzy, @Awilder1, @Sarge8 and @Slumber123. It's nice to see you around.

@rsrqjm, @Muirmart, @Weeozzy, @Awilder1 and @Sarge8, I appreciate you for taking the time to share your feedback about your experience with your Charge 3 devices, as well the troubleshooting steps that you've tried. I see where are you coming from and our team will make sure to work on our products and improve them. Be sure that your comments will not be taken for granted.

@rsrqjm, just to confirm, have you tried restarting your current Charge 3 and change the clock face?

@Weeozzy, besides reinstalling the Fitbit app every other day, have you tried any other troubleshooting step to get your device to sync? If so, let me know the steps that you've tried.

@Slumber123. I appreciate your efforts and I'm glad to hear that your device is now working. I'm sure you'll crush your steps!

Keep me posted.

[ConnieGoo]

I need to change the time is of by 12 minutes

[Lbologna3]

Mine was an hour and 10 minutes off this past week. It took me three days
to resync it. Finally the third day it was syncing again. Not sure why it
runs fine for a while then goes crazy again.

Moderator edit: removed personal information

[LizzyFitbit]

Hi @ConnieGoo, welcome on board. It's great to see you around @Lbologna3.

@ConnieGoo, thanks for letting me know about your Charge 3 device. There are some factors that may affect the time displayed on your device. For example, if your device isn't syncing or there is a pending update for your device. If you've not done so, I'd suggest to try the following steps:

1. Make sure the time zone is correct in both, the Fitbit app and in your phone.

2. Remove your Charge 3 from the Bluetooth settings of your phone.

3. Turn off the Bluetooth from your phone.

4. Wait 10 seconds and turn the Bluetooth back on.

5. Open the Fitbit app and sync your device.

@Lbologna3, thanks for sharing about your device and appreciate your efforts in getting it to sync to update the time. Please make sure that both, the Fitbit app and your device are updated, as well that the time zone is correct in both, the Fitbit app and in your phone. If the your device stops syncing or showing the correct time let me know so I can help you.

Keep me posted. 

[Rosyberesford]

I've done these steps numerous times today. My Fitbit won't sync and the time is wrong on it by 20 minutes.

It is very frustrating. This morning I had to remove my charge 3 from the app and reconnect it to get it to sync. 

I have since restarted my charge 3 four times, restarted my phone, force closed the app and it still won't sync...

[Nelsonff]

I have now restarted the phone several times, quit the app and re-launched the app, turned the bluetooth on the phone off and on again, forgotten the device on the bluetooth, restarted the fitbit charge 3 twice, and it's still not syncing with my iPhone 7. I can get the fitbit to sync with my iPad, but it won't even connect with the iPhone again. (I just bought this fitbit charge 3 a few days ago, and it synced a couple of time [with some challenges]). This is becoming silly.

[Muirmart]

In the end I gave up - nothing worked. Bought a Garmin which works perfectly..

Sent from my iPad

[LizzyFitbit]

Hi @Rosyberesford and @Nelsonff. Welcome to our Community. @Muirmart, it's nice to see you around.

@Rosyberesford, I'm sorry about the inconvenience with your Charge 3 not syncing and thanks for trying the suggested steps posted above. I've checked with our Support Team and apparently they already took your case under their wings. You should be getting an email shortly with more details.

@Nelsonff, thanks for the time taken to troubleshoot your Charge 3. I see where are you coming from as it should be able to sync with both, your iPhone and iPad. If you've not done so, I'd suggest to try the following:

1. Remove the Charge 3 from the Bluetooth settings in your iPhone and iPad.

2. Turn off the Bluetooth from all your mobile devices.

3. Turn back on the Bluetooth only in your iPhone.

4. Open the Fitbit app and tap the Account icon.

5. Tap on the option to setup a device, choose the Charge 3 and follow the onscreen instructions.

6. Then tap on the Charge 3 icon and notifications.

7. When prompted, choose the option to setup or pair via Bluetooth.

@Muirmart, I appreciate you for taking the time to share your feedback, and I'm sorry about the experience that you've had with your Charge 3. I see where are you coming from, as our Fitbit devices were designed to motivate you toward your goals. Fitbit will constantly work on our products to improve them, and your comments will not go unnoticed.

I'll be around, so keep me posted.

[Nelsonff]

Thanks for the help. What is frustrating is that I seem to have to go through those steps every day, and today when I did so, I lost my sleep and exercise data from last night and this morning so far. Ridiculous. If this continues, I’ll have no choice but to give up on Fitbit.