Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Nyberg1283]

I just received my FitBit Charge 3.

I have followed all of the tricks and tips in order to get the fitbit to sync and update. None of them work. 

Do I just return this paperweight or is there an actual solution to this problem?

[Awilder1]

Yes, once you figure out the quirks it will work fine. It took me a few
months of beating my head on a wall but now it does work as it should. The
manual isn't clear. The technicians either don't know or for whatever
reason don't tell you what you REALLY need to know to work this thing. I
think it was released before the bugs were worked out fully, but mine I
almost threw it in a ditch on February but it's been working fine since I
figured out it's touchiness

[Lbologna3]

It took mine two replacements and lots of re-syncing to work. It has been
good now since they did they update a few months ago.

Moderator edit: removed personal information

[LizzyFitbit]

Hi @CAmos75 and @Nyberg1283, welcome to the Community Forums. @Awilder1 and @Lbologna3, I'm glad to see you here. I'm sorry for the delay in my reply.

@CAmos75, thanks for bringing this to my attention, and I'm sorry that you've had this experience. I see where are you coming from, and let me help you out. Please try the steps posted above making sure to turn off other Bluetooth connections that are nearby, as well to verify that the Fitbit app is updated to the 3.0 version. If the issue persists, let me know the model of your mobile device, as well the iOS version. Also, provide me with the error message displayed on the Fitbit app when trying to sync.

@Nyberg1283, thanks for trying the steps posted in this thread. I understand how you're feeling, and let's work on this together. May I know your iPhone's model and iOS version? Is the Fitbit app updated to the 3.0 version? Do you see an error message when trying to sync?

@Awilder1 and @Lbologna3, thanks for stopping by to share your experience with your devices. I'm glad to hear that they're working correctly, and I'm sorry for the inconvenience experienced with our products and services. I appreciate your feedback, and our team will keep working on every product to improve their performance. If you need anything else, feel free to let me know.

Catch you later.

[SunsetRunner]

I have to say, at first I was tearing my hair out to get the charge 3 to sync and had to try many different machinations, but when I finally got it working, the issue cleared up.

[LizzyFitbit]

Hi @SunsetRunner. It's always nice to see you here.

Thanks for the update, and I'm glad that your Charge 3 was able to sync. I understand how you were feeling, and I appreciate your efforts while working on this. I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

Happy stepping! 

[JMB58]

Same here. Want to return the product and try something else

[Lbologna3]

Mine stopped syncing again last week, and I went through the process again
and it connected once again.

Moderator edit: removed personal information

[JMB58]

I have repeatedly done that

[Awilder1]

Took a LOT of messing around with this, but it now works fine. Only issue I
have is if I do not sync for a few days I have to manually restart the
fitbit on the charger. I got it for Christmas last year so i've had it
awhile. There must be something that you aren't aware of to do yet because
I think they all run the same way and most of us have been able to figure
out the quirkiness of these trackers. They truly are not the most user
friendly that's for sure but they work once you do it all properly.

[SFSailLady]

Could you please post the steps again?  This thread is so long that "above" is hard to get to.  Thanks so much.

[ConnieGoo]

Sent from my iPhone

[steve2104]

Tried all of this and still having problems with pairing/syncing

[steve2104]

Using Android 8.0 on Samsung S9 SM-G960F Dual SIM.  Very, very unhappy.  No help from support and will therefore be returning the Charge 3.  It was working just fine and then has suddenly gven up the ghost.  Less than 6 months old. 😞

[steve2104]

This product is not of merchantable quality.  Do NOT buy.

[Pianogirl42]

I am having the same problem for the past 2 weeks. I have restarted the fitbit numerous times, turned my iphone off and on, restarted bluetooth numerous times, redownloaded the app several times and most recently reset my iphone to clear settings, still not working!!! I have only had mine about 3 months after replacing my charge 2 😞

[JMB58]

I have gotten it to sync up; it is just quirky and certainly not what I
expected as far as syncing. I would have thought that would be more
seamless than it is. Quirky is a good explanation for how this one works.
I was wondering if I should not have gotten the more expensive one if that
one was any better. It's funny their FLEX was much more reliable when it
came to connectivity to my smartphone and my smartwatch.

Oh well, live to learn.

Moderator edit: removed personal information

[AndreeaG]

I ended up exchanging the Charge 3 for the Versa Lite, in hopes it would alleviate the syncing frustrations, and even though it was a little better, it was still deciding when it was doing it, despite the settings I had chosen. Eventually I became too frustrated as it was defeating the purpose for which I had bought it in a first place and I returned it for a full refund. Later this week I will be purchasing the Samsung Galaxy Active watch and since I have a Samsung phone, it's pretty much guaranteed to work. In retrospect I should have done this in a first place; many reviews I had read online said that Fitbit is not fully compatible with Android devices, which is an unfortunate deficiency since they otherwise have a great software. 

[JoyceW]

You mentioned that you had a flex. Remove the flex from your account and see if that solves your syncing problems.  
I had problems for months and nothing they suggested helped.  Then I noticed that the app was hung up trying to sync with my old Fitbit that wasn't even charged. I removed the old Fitbit from my account and never had another problem.  

[Awilder1]

Janet I agree, very, 'quirky'. It's not an out-of-the-box-ready gadget.
Tech support is of minor help. I have finally found the sweet spot on this
thing