Charge 3 not syncing with Fitbit app.

[SunsetRunner]

The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day. 

Moderator Edit: Clarified Subject.

[Pbaillie]

Mine does the same thing. It looks for awhile and then starts syncing, but it takes forever to sync. It eas 4 mi utes the other day. 

I have had where bluetooth sees it, but when I open the fitbit at it says no device found.

[Pbaillie]

2 year guarantee, nice. I was told and have read 1 year.

[Slumber123]

yes any electrical appliance from John Lewis is 2 yr guarantee, wouldn’t go anywhere else. 

Moderator edit: format

[Slumber123]

Like I said before I had mine 13 months could of had a refund but took the fb4

[Lionfish]

Check you have the latest software 1.88.11 as mine now seems stable - touch wood🤔

[zamboon]

Good point, I have now updated the App software as well as the software in the fitbit Charge 3.  See how it goes...

[Suze4]

My fitbit charge 3 arrived today. No instructions in the box! ridiculous! I have spoken with David in chat, he said it was a bluetooth problem. I have just come off the phone with Apple, 40 minutes spent. It isn't a bluetooth issue. The software is installed, however you can't select the charge 3 as an option. I've spent hours trying to sort, it's going back tomorrow - one very frustrated customer

! 

[zamboon]

Suze4, I am using an android device and the installation was fairly easy (and  relatively intuitive).  But that is not to say that I did not have issues;  I had to have a few goes at getting the app to connect with the device.  Once I did this, the app was draining the battery like a gas guzzler of a bygone era!  Then it would not sync.  After this I got FITBIT to replace my first charge 3.  The replacement still "struggles" to sync but it does eventually. All in all, a very nice looking and comfortable device which unfortunately just does not work.  I think FITBIT need to replace all Charge3 devices. 

[Lionfish]

Good move, I have spent hours sorting my 3 which was my 3rd 3 but after the latest software upgrade 1.88.11 it seems to be stable - touch wood - but it has taken fitbit months to sort the issue, assuming it is now sorted and it must have done their corporate image no end of damage.

[Lionfish]

I,m on Apple and have been having problems for months I have spent hours sorting my 3 which was my 3rd 3 but after the latest software upgrade 1.88.11 it seems to be stable - touch wood - but it has taken fitbit months to sort the issue, assuming it is now sorted and it must have done their corporate image no end of damage.

Try upgrading to the 1.88.11 it seems more stable?

[zamboon]

Thanks Lionfish...I updated the app software (on my Android) two days ago so I am assuming that I have the latest and the greatest! My app info says version 3.28.  Maybe they have a different numbering system for androids. So far, it seems to be "stable" but can never tell with this product.  Beautiful one day, not so perfect the next!!

[emijblue]

I have done the latest updates, my iPhone says it is paired and then the app says it can’t find my device to sync. 

[Lionfish]

On your iPhone try turning Bluetooth off wait a couple of seconds then back on then before Bluetooth connects jump straight to the Fitbit app open the app and it should sync.

[emijblue]

I’ve done that several times. It doesn’t work.

Sent from my iPhone

[zamboon]

Thanks Lionfish. I have an android phone and have tried this several times on advise from Fitbit.  At the moment it seems to working ok'ish so I dare not change anything.  Better ok'ish than nothing!

[Suze4]

Thanks all for your messages. I have since taken the Fitbit back to Currys, they said they've had a lot returned. I didn't think much of Fitbit's customer service, David in chat said it was my Bluetooth, it wasn't as it picks up everything else and was tested by Apple. I don't like it when they passed the blame. Anyway, I have since bought a Garmin and it's working much better, I can actually download the software, it seems to be a better product.

[Slumber123]

How many unhappy customers do they need to address the problems with fit bit3? I would advise you to take it back to the store for a refund . I did and got a fit bit 4 (same price) in exchange as I had a good guarantee.

[Lbologna3]

Unless you purchased it directly from FItbit on line. No refunds from them.

Moderator edit: personal info removed

[Slumber123]

Lesson learned for anyone buying fit bit, go to a reputable store and be sure you get a good guarantee, some stores don’t carry the 3 now I now have a 4 as a replacement big difference in this upgrade. 

Moderator edit: format

[SunsetRunner]

i've done all of the suggested fixes for this and been through 2 live chats with fitbit today to resolve this. My charge 3 special edition has stopped syncing and the last data stored was from just before the latest firmware update. fitbit is suggesting i purchase a new device as they cannot resolve the issue. really fitbit? your firmware update crashes my device rendering it unrecoverable and you offer me a slight discount on a new device? seems like you're looking to lose customers.