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Charge 3 not syncing with iPhone 11 Max Pro

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‎01-26-2020 11:18

‎01-26-2020 11:18

I am having major issues with my change 3 not synchronising with iOS 13.3. 

I have to logout and login again for it to work even though all day sync is enabled. After the initial sync it doesn’t sync anymore. 

please help as it’s very frustrating 

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1 BEST ANSWER

Accepted Solutions

‎01-27-2020 13:02

In response to LizzyFitbit

‎01-27-2020 13:02

Hi there,

Yes I get this error:
[image: image.png]

The Charge 3 is on the latest version - I checked that from within the
Fitbit app.

I have also automatically enabled updates for the FitBit app and checked
that it is as up-to-date as it can be on my IOS 13.3 device.

I have followed your instructions to remove it completely and then
re-enable and pair it with my phone. I'll let you know how it goes.

Thanks

View best answer in original post

Best Answer
4 REPLIES 4

‎01-27-2020 09:52

‎01-27-2020 09:52

Hi @SalvoZA. It's good to see you here.

 

Thanks for sharing that you have a Charge 3, as well for the steps that you've tried so far. I know how you feel about not being able to sync correctly, and let me help you with this. Before anything else, do you receive an error message when trying to sync? Have you also updated the Fitbit app to the latest version?

 

Let's try the following steps to reconnect your tracker with your account:

  1. Remove your Charge 3 from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app.
  4. Reboot your phone and restart your Charge 3.
  5. Open the Fitbit app, tap on your profile picture > Set Up a Device.
  6. Choose the Charge 3 and follow the onscreen instructions.

 

Give it a try and let me know how it goes.

Best Answer

‎01-27-2020 13:02

In response to LizzyFitbit

‎01-27-2020 13:02

Hi there,

Yes I get this error:
[image: image.png]

The Charge 3 is on the latest version - I checked that from within the
Fitbit app.

I have also automatically enabled updates for the FitBit app and checked
that it is as up-to-date as it can be on my IOS 13.3 device.

I have followed your instructions to remove it completely and then
re-enable and pair it with my phone. I'll let you know how it goes.

Thanks
Best Answer

‎01-30-2020 00:26

In response to SalvoZA

‎01-30-2020 00:26

Hi there

 

So far, so good! It looks like it has resolved the problem.

Best Answer

‎02-03-2020 16:00 - edited ‎02-03-2020 16:29

In response to SalvoZA

‎02-03-2020 16:00 - edited ‎02-03-2020 16:29

Hi @SalvoZA. I hope you're doing well. I'm sorry for the delay.

 

That's wonderful news! Thanks for getting back and for the screenshot. I'm glad the steps posted above worked for your Charge 3. Now you will be able to continue tracking your steps! By the way, I'd like to invite you to visit our Health & Wellness board where you can share your experiences, make new friends and share your tips to achieve your fitness goals!

 

Hope to see you around more often. 😊

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