Charge 3 not syncing with iPhone

[Nothappy20]

My charge 3 does not sync to my iPhone ... it appears that I am not alone when reading the in app reviews there are a lot of people with the same issue 

my daughter has charge 2 and has the same problem Fitbit cannot be detected 

am getting very annoyed

Moderator edit: updated subject for clarity

[C_h_a_s_e]

I just purchased a Charge 3, downloaded app on IPhone 7 and the Fitbit won’t sync, or restart to reset. 
It cannot find it on the phone. Tried 

-Charging Fitbit

-turning Bluetooth on/off

-restarting app and phone

-deleting and re-downloading app 

-cannot restart Fitbit. Only displays “www.fitbit.com/setup” and battery %

Is there anything else to try or should I return item?

Thanks. 

[LizzyFitbit]

Hi @Nothappy20 and @C_h_a_s_e. Welcome to the Community Forums. I've moved your posts to this thread to keep our forums organized. Let me help you with your inquiries.

Thanks for letting me know that your trackers aren't syncing correctly, as well for the steps tried prior posting. I understand how you're feeling about not being able to update your details. Before anything else, please make sure of the following:

• The Fitbit app and your trackers are updated to the latest version.
• You've turned off other Bluetooth connections that are nearby.
• If you've synced with a different phone/tablet or if you have more than one Fitbit, please take them to another room.

If those conditions are met, give a try to the following in the given order:

1. Remove your Fitbit and any other device from the Bluetooth settings.
2. Force quit the Fitbit app and reboot your phone.
3. Open the Fitbit app, tap on your profile picture > Set Up a Device.
4. Choose your Charge 3 and follow the onscreen instructions.
5. If you're prompted to pair via Bluetooth, please accept it.

@Nothappy20, once you're able to sync your Charge 3, take it to another room and try the same steps with your daughter's Charge 2.

I'll be around, keep me posted.

[Nothappy20]

I have already tried everything you have suggested... I have read all the reviews and I am not alone in the syncing issue, this needs to be fixed the money you pay for a Fitbit alone without it working is not acceptable, as for my daughters Fitbit she lives 3 hrs from me so it’s not a problem with us being in the same house when trying to sync
Still very disappointed

Sent from my iPhone

[LizzyFitbit]

Hi @Nothappy20. I'm glad to see you here again and I'm sorry for the delayed response.

Thanks for trying the suggestions from my post and for researching more about this situation. I understand how you're feeling as this is one of the main features included in our Fitbit devices. Since we've exhausted most of our troubleshooting steps, I've gone ahead and requested a case on your behalf so they can give you a hand. You should be getting a reply soon.

About your daughter, my suggestion is for her to visit the Community Forums and post her question, or she can also get in touch with our Support team to receive further assistance.

I'll be around if you need anything else.