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Versa Lite doesn't stay connected with iPhone 6

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‎01-31-2020 06:35 - last edited on ‎02-02-2020 12:26 by Fitbit Moderator

‎01-31-2020 06:35 - last edited on ‎02-02-2020 12:26 by Fitbit Moderator

The app on my Iphone6 keeps losing contact with my versa lite phone. Normally turning the phone on and off resolves problem but lately have to delete and re-install the app on the phone.

I have until next week to return the phone to amazon for a replacement hence is this a problem with my phone, the watch or both.

Connecting by blue tooth and generally do not have a problem with other blue tooth devices with this phone.

 

Moderator edit: updated subject for clarity and label

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3 REPLIES 3

‎02-02-2020 12:36

‎02-02-2020 12:36

Hi @dolphinjp. Welcome to the Community Forums. I'm sorry for the delayed response.

 

Thanks for explaining the issues experienced with your Versa Lite and the steps tried so far. I understand your concern about this matter and let's work together on this. There are some factors that may affect the connection between your watch and iPhone, so make sure of the following:

 

  • The Fitbit app and your watch are updated to the latest version.
  • Your Fitbit device and phone are within 20 feet.
  • To avoid any interference, turn off other Bluetooth connections when not in use.
  • If you use more than one device to sync, make sure the other device isn't nearby.

 

If those conditions are met, I'd suggest to reconnect your watch to the Fitbit app:

 

  1. Remove your Versa Lite and any other device from the Bluetooth settings.
  2. Turn off the Bluetooth from your iPhone.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your watch.
  5. Turn on the Bluetooth and open the Fitbit app.
  6. Tap on your profile picture > Set Up a Device.
  7. Choose your Versa Lite and follow the onscreen instructions.

 

Let me know how it goes.

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‎02-03-2020 02:38

In response to LizzyFitbit

‎02-03-2020 02:38

Thanks - have tried what you advise and will report back as non-synching is
random.
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‎02-04-2020 05:19

In response to LizzyFitbit

‎02-04-2020 05:19

Hello

I tried what you proposed yesterday and worked okay for the rest of the day.

On waking up this morning the app lost synch with the device again overnight.

Have completed the reboot, etc and app/device linked again.

 

Speaking to my work colleague (versa & android) he has the exact same problem.


Can you advise whether this is a software problem and if so, will there be updates soon


I am not going to return my watch, for a replacement, to Amazon as I do not believe the problem is related to the device or my phone.

 

Please advise

Thanks

 

John

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