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Charge 3 receives Notifications but phone stopped ringing.

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‎01-02-2019 16:27 - last edited on ‎01-03-2019 06:13 by Moderator Alum

‎01-02-2019 16:27 - last edited on ‎01-03-2019 06:13 by Moderator Alum

My Charge3 vibrates but my iPhone 8 does not ring.

 

Moderator Edit: Clarified Subject.

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‎01-03-2019 13:01

In response to MarcoGFitbit

‎01-03-2019 13:01

My phone settings are correct. After contacting customer service it appears to be a product defect with the Fitbit device. I am waiting for the replacement to arrive.

View best answer in original post

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‎01-03-2019 06:14

‎01-03-2019 06:14

Hello @RayRupinski, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that your Fitbit device nor the Fitbit app affects in any way the settings on your phone. If it's not ringing when you receive a call, please check the phone Settings. 

 

I hope this resolves your inquiry, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
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‎01-03-2019 13:01

In response to MarcoGFitbit

‎01-03-2019 13:01

My phone settings are correct. After contacting customer service it appears to be a product defect with the Fitbit device. I am waiting for the replacement to arrive.

Best Answer
0 Votes